At a Glance
- Tasks: Lead a vibrant team to deliver exceptional experiences for families at our state-of-the-art swim venues.
- Company: Join a family-focused organisation dedicated to creating safe and inspiring environments for children.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family lessons.
- Other info: Enjoy career progression opportunities and ongoing professional development in a bright, positive workplace.
- Why this job: Make a real impact in your community while developing your leadership skills in a fun environment.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As a General Manager at swim!, you'll lead your venue and team to deliver an exceptional customer experience every day. You'll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Assistant Manager and Team Leader by your side, you'll create a welcoming, efficient, and energetic environment that families love returning to. Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget. Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and analyse performance data and customer feedback to continuously improve service quality.
Lead on recruitment, onboarding, training, development and retention of new team members. You're just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Experience managing facilities, ideally leisure or pool operations. Pool Plant Operator qualification desirable (training provided if not yet held). Sales or business development experience, ideally in a customer-service environment. Understanding of performance reporting.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue leadership to regional and central opportunities.
General Manager Food & Beverage in Batley employer: We Are Swim
At swim!, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As a General Manager, you'll enjoy competitive benefits including fully funded training, career progression opportunities, and a bright working environment in our state-of-the-art facilities, all while making a meaningful impact on families and children in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Food & Beverage in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your pitch! Be ready to share your experience in managing teams and delivering exceptional customer service. Think of specific examples that highlight your skills in creating a welcoming environment and building community connections.
✨Tip Number 3
Show your passion for swimming and community engagement! Talk about any previous experiences where you've successfully connected with families or local organisations. This will demonstrate your commitment to growing the swim! community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace General Manager Food & Beverage in Batley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share why you're excited about being a General Manager at swim! and how you connect with our mission of creating inspiring environments for families.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in managing facilities and delivering exceptional customer service. We want to know how your skills align with our needs!
Be Specific About Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve customer experiences. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at We Are Swim
✨Know Your Venue Inside Out
Before the interview, make sure you’re familiar with the specific venue and its operations. Understand their mission, values, and the community they serve. This will help you demonstrate your genuine interest and show how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so be ready to share examples of how you've motivated and developed staff in the past. Think about specific situations where you’ve improved team performance or enhanced customer experiences, and be prepared to discuss these in detail.
✨Engage with Community Connections
Highlight your experience in building relationships within the community. Discuss any previous roles where you’ve engaged with local schools, organisations, or families. This shows that you understand the importance of community engagement in driving membership growth.
✨Prepare for Operational Questions
Expect questions about managing safety standards and operational efficiency. Brush up on your knowledge of pool plant operations and be ready to discuss how you would ensure high standards in maintenance and service delivery. If you have relevant experience, share it confidently!
