At a Glance
- Tasks: Lead a vibrant team to create an exceptional swimming experience for families.
- Company: Join a purpose-built venue dedicated to fun, safety, and learning in the water.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family lessons.
- Other info: Bright, positive environment with career progression opportunities and ongoing training.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in facility management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a General Manager at swim!, you'll lead your venue and team to deliver an exceptional customer experience every day. You'll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Assistant Manager and Team Leader by your side, you'll create a welcoming, efficient, and energetic environment that families love returning to. Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget. Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and analyse performance data and customer feedback to continuously improve service quality.
Lead on recruitment, onboarding, training, development and retention of new team members. You're just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Experience managing facilities, ideally leisure or pool operations. Pool Plant Operator qualification desirable (training provided if not yet held). Sales or business development experience, ideally in a customer-service environment. Understanding of performance reporting.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue leadership to regional and central opportunities.
General Manager (Food) in Batley employer: We Are Swim
At swim!, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As a General Manager, you'll enjoy competitive benefits including fully funded training, career progression opportunities, and a bright working environment in our state-of-the-art facilities, all while making a meaningful impact on families and children in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager (Food) in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your pitch! Be ready to share your experience in managing teams and delivering exceptional customer service. Highlight specific examples where you've made a positive impact, especially in a leisure or pool environment.
✨Tip Number 3
Engage with the local community! If you can, mention any connections you've made with schools or local organisations. This shows you're proactive and ready to grow swim!'s community engagement right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Manager (Food) in Batley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for creating a fantastic experience for families and children. Share any relevant experiences that highlight your love for community engagement and customer service.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our vision at swim!.
Highlight Leadership Skills:As a General Manager, you'll be leading a team. So, don’t forget to showcase your leadership experience and how you've motivated teams in the past. We love seeing examples of successful team dynamics!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at We Are Swim
✨Know the Venue Inside Out
Before your interview, take some time to research the specific venue you'll be managing. Familiarise yourself with its facilities, safety standards, and community engagement initiatives. This will show your genuine interest and help you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to share examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve successfully led a team to achieve high standards and how you plan to do the same at swim!.
✨Engage with Community Connections
Highlight your experience in building relationships within the community. Discuss any previous roles where you’ve engaged with local schools or organisations. This will demonstrate your ability to grow the swim! community and drive new sign-ups effectively.
✨Prepare for Operational Questions
Expect questions about operational management and safety standards. Brush up on your knowledge of pool plant operations and performance reporting. Even if you haven't managed a pool before, showing your willingness to learn and adapt will impress the interviewers.
