At a Glance
- Tasks: Support daily operations and create a welcoming environment for families at our swim! venue.
- Company: Join the UK's leading premium learn-to-swim brand with state-of-the-art facilities.
- Benefits: Competitive salary, birthday off, instant wage access, and fully funded training.
- Other info: Exciting career progression opportunities in a bright, positive working environment.
- Why this job: Make a real impact in your community while helping children learn to swim safely.
- Qualifications: Experience in facility management and strong customer service skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
is the UK's leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As an Assistant General Manager at swim!, you'll be part of the management team at your venue to deliver an exceptional customer experience every day. You'll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you'll create a welcoming, efficient, and energetic environment that families love returning to.
- When on shift, lead the daily operations of your swim!
- Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern.
- Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
- Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and respond to customer feedback to continuously improve service quality.
- Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
You're just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
General Manager Assistant in Batley employer: We Are Swim
As the UK's leading premium learn-to-swim brand, swim! offers an exceptional work environment where you can thrive as a General Manager Assistant. With a focus on family-friendly, state-of-the-art venues, we prioritise employee growth through fully funded training and career progression opportunities, all while fostering a bright and positive culture that values high standards and community engagement. Enjoy competitive salaries, unique benefits like your birthday off, and the chance to make a meaningful impact in the lives of families and children in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Assistant in Batley
✨Tip Number 1
Get to know the company! Research swim! and understand their values, mission, and community engagement. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to swimming and community engagement. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and team management. Think about how you would handle specific situations at the venue and be ready to share your ideas.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in contributing to the swim! community.
We think you need these skills to ace General Manager Assistant in Batley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for swimming and community engagement shine through in your application. Share any personal experiences or stories that highlight why you love being part of a team that makes a difference in families' lives.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the General Manager Assistant role. Highlight any relevant experience in managing teams, customer service, or pool operations to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for swim!. Be specific about how your background and values align with our mission to provide a premium learn-to-swim experience for families.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their teaching quality, community engagement, and safety standards. This will help you demonstrate your passion for delivering premium experiences and show that you're a great fit for the team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples of how you've motivated and supported teams in the past. Think about specific situations where you’ve improved performance or customer service, as this will highlight your ability to create a welcoming and efficient environment.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, come prepared with ideas on how you could enhance community engagement. Whether it’s partnerships with schools or local events, showing initiative here will impress your interviewers and align with swim!'s goals.
✨Prepare for Safety and Operations Questions
Given the importance of safety and operational standards, brush up on relevant health & safety principles and pool operations. Be ready to discuss any experience you have in managing facilities and how you would ensure the highest standards are maintained at the venue.
