At a Glance
- Tasks: Lead a vibrant team to create exceptional experiences for families at our state-of-the-art swim venues.
- Company: Join a fun, family-focused organisation dedicated to community engagement and quality service.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy career progression opportunities and fully funded training in a bright, positive workplace.
- Why this job: Make a real impact in your community while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As a General Manager at swim!, you'll lead your venue and team to deliver an exceptional customer experience every day. You'll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Assistant Manager and Team Leader by your side, you'll create a welcoming, efficient, and energetic environment that families love returning to. Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget. Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and analyse performance data and customer feedback to continuously improve service quality.
Lead on recruitment, onboarding, training, development and retention of new team members. You're just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Experience managing facilities, ideally leisure or pool operations. Pool Plant Operator qualification desirable (training provided if not yet held). Sales or business development experience, ideally in a customer-service environment. Understanding of performance reporting.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue leadership to regional and central opportunities.
Food General Manager in Batley employer: We Are Swim
At swim!, we pride ourselves on being an exceptional employer, offering a bright and positive working environment in our state-of-the-art venues. Our commitment to employee growth is evident through fully funded training and career progression opportunities, while our focus on community engagement ensures that you will play a vital role in connecting with families and local organisations. With competitive salaries, bonus potential, and unique benefits like your birthday off, we create a rewarding workplace where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Food General Manager in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your pitch! Be ready to share your experience and how it aligns with the role of General Manager. Highlight your leadership skills and any relevant experience in managing teams or facilities, especially in a customer-focused environment.
✨Tip Number 3
Show your passion for community engagement! Think of ways you've built relationships in previous roles and be prepared to discuss how you would connect with local families, schools, and organisations to grow the swim! community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Food General Manager in Batley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for creating a fantastic experience for families and children. Share any relevant experiences that highlight your love for community engagement and customer service.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you can lead our team and enhance our venue!
Highlight Leadership Skills:As a General Manager, you'll be leading a team, so don’t forget to showcase your leadership experience. Talk about how you've motivated and developed teams in the past, and how you plan to do the same with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at swim!.
How to prepare for a job interview at We Are Swim
✨Know Your Venue Inside Out
Before the interview, take some time to familiarise yourself with the specific venue you'll be managing. Understand its layout, facilities, and any unique features. This will not only show your enthusiasm but also help you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership approach. Think of examples where you've motivated a team or improved performance. Highlight how you plan to support your Assistant Manager and Team Leader in creating that welcoming environment families love.
✨Engage with Community Connections
Since building relationships with local schools and organisations is key, come ready with ideas on how to engage the community. Discuss any past experiences where you've successfully driven local engagement or sales growth in a similar role.
✨Demonstrate Customer Service Passion
Your role will revolve around delivering exceptional customer service. Prepare to share stories that illustrate your commitment to high standards and how you've handled customer feedback in the past. This will show that you truly understand the importance of customer satisfaction.
