At a Glance
- Tasks: Support daily operations and create a welcoming environment for families at our swim! venue.
- Company: Join the UK's leading premium learn-to-swim brand with state-of-the-art facilities.
- Benefits: Competitive salary, birthday off, instant wage access, and fully funded training.
- Other info: Exciting career progression opportunities in a bright, positive working environment.
- Why this job: Make a real impact in your community while helping children learn to swim.
- Qualifications: Experience in facility management and strong customer service skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
is the UK's leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As an Assistant General Manager at swim!, you'll be part of the management team at your venue to deliver an exceptional customer experience every day. You'll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you'll create a welcoming, efficient, and energetic environment that families love returning to.
When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day. Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly, delivery observations on the teaching team and supporting new, and experienced teacher through their career journey. Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality. Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
You're just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant to the General Manager in Batley employer: We Are Swim
As the UK's leading premium learn-to-swim brand, swim! offers an exceptional work environment where you can thrive as an Assistant to the General Manager. With a focus on professional development, competitive salaries, and a bright, positive atmosphere in state-of-the-art facilities, you'll have the opportunity to make a meaningful impact in your local community while enjoying benefits like your birthday off and discounts for family and friends.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant to the General Manager in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your pitch! Be ready to share your experiences and how they relate to the role of Assistant General Manager. Highlight your customer service skills and any relevant management experience to show you're the perfect fit for the team.
✨Tip Number 3
Show your passion for swimming and community engagement! Talk about any previous experiences where you've built relationships or improved customer experiences. This will demonstrate your commitment to creating a welcoming environment at swim!.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Assistant to the General Manager in Batley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for swimming and community engagement shine through in your application. Share any personal experiences or stories that highlight your love for teaching and connecting with families.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Assistant General Manager role. Highlight any relevant management experience, customer service skills, and your ability to maintain high standards in a leisure environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for swim!. Be specific about how your background and values align with our mission to provide a premium learn-to-swim experience for families.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their teaching methods, community engagement initiatives, and safety standards. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples of how you've motivated and supported teams in the past. Think about specific situations where you’ve improved performance or resolved conflicts, as these will demonstrate your capability to manage effectively.
✨Engage with Customer Service Scenarios
Expect questions about customer service. Be ready to discuss how you would handle feedback from families or resolve issues on the poolside. Use real-life examples to illustrate your problem-solving skills and commitment to delivering a premium experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, community engagement strategies, or how success is measured at swim!. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
