At a Glance
- Tasks: Support daily operations and create a welcoming environment for families at our swim! venue.
- Company: Join the UK's leading premium learn-to-swim brand with state-of-the-art facilities.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy a bright, positive workplace with excellent career progression opportunities.
- Why this job: Make a real impact in your community while helping children learn to swim and grow.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK's leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As an Assistant General Manager at swim!, you'll be part of the management team at your venue to deliver an exceptional customer experience every day. You'll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you'll create a welcoming, efficient, and energetic environment that families love returning to.
When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day. Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey. Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality. Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
You're just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant to General Manager in Batley employer: We Are Swim
At swim!, we pride ourselves on being the UK's leading premium learn-to-swim brand, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As an Assistant General Manager, you'll enjoy competitive salaries, fully funded training, and a bright working environment in our state-of-the-art venues, all while making a meaningful impact on families and children in your local area. With opportunities for career progression and a focus on delivering exceptional customer experiences, swim! is an excellent employer for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant to General Manager in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As an Assistant General Manager, you'll be chatting with families and leading a team. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your passion for swimming and community engagement! Share personal stories or experiences that highlight your love for teaching and connecting with others. This will make you stand out as someone who truly cares about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant to General Manager in Batley
Some tips for your application 🫡
Show Your Passion for Swimming:When writing your application, let your love for swimming and teaching shine through! We want to see how excited you are about creating a fun and safe environment for families. Share any personal experiences or stories that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your application to match the role of Assistant General Manager. Highlight your relevant experience in managing teams and facilities, and don’t forget to mention any customer service skills that will help us deliver that premium experience we pride ourselves on.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our swim! community right from the start!
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their teaching methods, community engagement strategies, and the importance of safety and customer service. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples from your past experiences where you've motivated or coached others. Think about specific situations where you improved team performance or enhanced customer satisfaction, as these will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations at the venue. For instance, think about how you would respond to customer feedback or manage a busy shift. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Engage with the Community Focus
Since building relationships with local families and organisations is key, come prepared with ideas on how you could enhance community engagement. Whether it's through partnerships with schools or local events, showing your proactive approach will highlight your commitment to the role and the brand.
