At a Glance
- Tasks: Lead daily operations and create a welcoming environment for families at our swim! venue.
- Company: Join the UK's leading premium learn-to-swim brand with state-of-the-art facilities.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy a bright, positive workplace with excellent career progression opportunities.
- Why this job: Make a real impact in your community while helping children learn to swim and grow.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK's leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As an Assistant General Manager at swim!, you'll be part of the management team at your venue to deliver an exceptional customer experience every day. You'll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you'll create a welcoming, efficient, and energetic environment that families love returning to.
When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day. Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retain existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality. Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
You're just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant Manager / Assistant General Manager in Batley employer: We Are Swim
As the UK's leading premium learn-to-swim brand, swim! offers an exceptional work environment where you can thrive as an Assistant Manager. With a focus on community engagement, professional development, and a bright, modern setting, you'll enjoy competitive benefits including your birthday off, instant wage access, and fully funded training. Join a passionate team dedicated to delivering high-quality experiences for families while fostering your own career growth in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager / Assistant General Manager in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As an Assistant Manager, you'll need to chat with families and lead a team. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your passion for swimming and community engagement! During interviews, share any relevant experiences where you've built relationships or improved customer service. This will highlight your commitment to delivering a premium experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the swim! family right from the start.
We think you need these skills to ace Assistant Manager / Assistant General Manager in Batley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for swimming and community engagement shine through in your application. Share any personal experiences or stories that highlight why you love being part of a team that makes a difference in families' lives.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Assistant Manager role. Highlight your previous management experience, customer service skills, and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for swim!. Be specific about how your values align with ours and how you can contribute to creating a welcoming environment for families. Keep it friendly and engaging!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their teaching methods, community engagement strategies, and the importance of safety in their venues. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples from your past experiences where you've motivated or coached others. Think about specific situations where you improved team performance or customer satisfaction, as these will resonate well with the interviewers.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, come prepared with ideas on how you could enhance community engagement. Whether it's partnerships with schools or local events, having a few suggestions ready will demonstrate your proactive approach.
✨Prepare for Safety and Operations Questions
Given the role's focus on safety and operational standards, brush up on health & safety principles and any relevant experience you have in facility management. Be ready to discuss how you would handle safety issues or improve operational efficiency at the venue.
