At a Glance
- Tasks: Lead daily operations, support your team, and engage with the local community.
- Company: Join the UK's leading premium learn-to-swim brand in a vibrant environment.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy a bright, positive workplace with excellent career progression opportunities.
- Why this job: Make a splash in your career while helping families and children thrive in the water.
- Qualifications: Experience in facility management and strong customer service skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
is the UK's leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As an Assistant General Manager at swim!, you'll be part of the management team at your venue to deliver an exceptional customer experience every day. You'll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you'll create a welcoming, efficient, and energetic environment that families love returning to.
When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day. Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey. Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retain existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality. Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
You're just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant General Managers in Batley employer: We Are Swim
As the UK's leading premium learn-to-swim brand, swim! offers an exceptional work environment where Assistant General Managers can thrive in a bright, positive atmosphere. With fully funded training, career progression opportunities, and a strong focus on community engagement, employees are empowered to deliver outstanding customer experiences while enjoying unique benefits like birthday leave and discounts for family and friends.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Managers in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their values, especially around customer service and community engagement.
✨Tip Number 3
Be ready to share your passion for swimming and community! Think of examples where you've built relationships or improved customer experiences. This will show them you’re not just looking for a job, but you want to make a difference at swim!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your chat to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant General Managers in Batley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for swimming and community engagement shine through in your application. Share any personal experiences or stories that highlight why you love being part of a team that makes a difference in families' lives.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Assistant General Manager role. Highlight your management experience, customer service skills, and any relevant qualifications to show us you're the perfect fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join swim! and how you can contribute to our mission. Be specific about what excites you about the role and how your background prepares you to deliver exceptional customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen to be part of our team!
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their approach to teaching and community engagement. This will help you demonstrate your passion for delivering premium experiences and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples from your past experiences where you've motivated or coached others. Think about how you can relate these experiences to managing a team in a leisure or pool environment, and be ready to discuss how you would create a welcoming atmosphere for families.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be prepared to talk about how you've handled customer feedback in the past and what steps you took to improve service quality. Highlight any sales experience you have, especially in a customer-service setting, as this will resonate well with the interviewers.
✨Prepare Questions About Community Engagement
Since building relationships with local schools and organisations is crucial, come up with thoughtful questions about their current community initiatives. This shows your proactive attitude and willingness to contribute to growing the swim! community, which is a big part of the role.
