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For Companies At a Glance
- Tasks: Lead daily operations, motivate your team, and ensure a safe, enjoyable environment for customers.
- Company: Join swim!, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Competitive salary, birthday off, instant wage access, and fully funded training.
- Other info: Bright, positive work environment with excellent career progression opportunities.
- Why this job: Make a real impact in a fun, community-focused role while developing your leadership skills.
- Qualifications: Experience managing a team in leisure or customer-facing environments is essential.
The predicted salary is between 30000 - 40000 £ per year.
What You’ll Do
- When on shift, lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern.
- Take ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
- Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and respond to customer feedback to continuously improve service quality.
- Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential
- Experience managing a team, ideally in a leisure, hospitality, or customer-facing environment.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Good leadership skills, able to coach, motivate, and inspire others.
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer-service environment.
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the‑art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
Benefits
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant General Manager in Batley employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and engaging with customers, think of examples from your past experiences where you've motivated others or handled customer feedback effectively.
✨Tip Number 3
Be ready to showcase your leadership style! During the interview, share how you’ve successfully managed teams in the past. Highlight your coaching techniques and how you inspire others to deliver top-notch service.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team dynamics, community engagement initiatives, and opportunities for professional development. It’ll demonstrate your commitment to contributing positively to swim!
We think you need these skills to ace Assistant General Manager in Batley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering premium experiences and building community connections. Share any relevant experiences that highlight your passion for customer service and team leadership.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'team management' and 'customer feedback', to show us you understand what we're looking for. This helps us see how you fit into our swim! family.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key skills and experiences that relate directly to the Assistant General Manager role, making it easy for us to see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at We Are Swim
✨Know the Venue Inside Out
Before your interview, make sure you familiarise yourself with the swim! venue and its operations. Understand their mission, values, and what makes them stand out in the learn-to-swim market. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience managing teams in a leisure or customer-facing environment. Think of specific examples where you've motivated or coached team members to success. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Emphasise Customer Engagement
Since community engagement is key for this role, come ready with ideas on how to build relationships with local schools and families. Share any past experiences where you've successfully driven customer sign-ups or improved service quality through feedback.
✨Prepare for Safety and Operational Questions
Brush up on health & safety principles and pool operations, as these are crucial for the role. Even if you haven't held a Pool Plant Operator qualification yet, showing that you're eager to learn and understand these aspects will demonstrate your commitment to maintaining high standards.