At a Glance
- Tasks: Lead daily operations, support your team, and engage with the local community.
- Company: Join the UK's leading premium learn-to-swim brand focused on family experiences.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy career progression opportunities and fully funded training in a bright, modern venue.
- Why this job: Make a real impact in a fun, energetic environment while helping families thrive.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Team Leader by your side and mentoring and support from your General Manager, you’ll create a welcoming, efficient, and energetic environment that families love returning to. When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retain existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality.
Support your General Manager on recruitment, onboarding, training, development and retention of new team members. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Experience managing facilities, ideally leisure or pool operations. Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Knowledge of health & safety and safeguarding principles and policies. Pool Plant Operator qualification desirable (training provided if not yet held). Swimming Teacher qualification (training provided if not yet held). Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant to the General Manager employer: We Are Swim
At swim!, we pride ourselves on being the UK's leading premium learn-to-swim brand, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As an Assistant to the General Manager, you'll enjoy competitive benefits including fully funded training, career progression opportunities, and a bright working environment in our state-of-the-art venues, all while making a meaningful impact on families and children in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant to the General Manager
✨Tip Number 1
Get to know the company! Research swim! and understand their values, mission, and community involvement. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant General Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think about specific examples from your past experiences that demonstrate your skills and how you can contribute to creating a premium experience at swim!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the swim! family and ready to dive into this exciting opportunity.
We think you need these skills to ace Assistant to the General Manager
Some tips for your application 🫡
Show Your Passion for Swimming:When writing your application, let your love for swimming and teaching shine through. We want to see how you connect with families and your enthusiasm for creating a fun, safe environment for kids to learn in.
Tailor Your Experience:Make sure to highlight any relevant experience you have in managing teams or facilities, especially in leisure or pool operations. We’re looking for someone who can motivate and support our team, so share examples of how you've done this in the past.
Be Personable:Remember, we value strong communication skills! Use your application to showcase your ability to connect with people, whether it’s through customer service or community engagement. A friendly tone can go a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with swim!. We can’t wait to hear from you!
How to prepare for a job interview at We Are Swim
✨Know the Company Inside Out
Before your interview, make sure you research swim! thoroughly. Understand their mission, values, and what makes them the leading premium learn-to-swim brand in the UK. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant to the General Manager, you'll be interacting with families and ensuring a premium experience. Prepare examples from your past experiences where you've excelled in customer service, resolved issues, or built relationships. This will demonstrate your capability to connect with the community and enhance customer satisfaction.
✨Demonstrate Leadership Potential
Highlight any previous experience you have in managing teams or leading projects. Discuss how you motivate and support others, as this role involves coaching and mentoring staff. Be ready to share specific instances where your leadership made a positive impact on a team or project.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and community engagement strategies. This shows that you're not just interested in the job, but also in how you can contribute to the success of swim! and its community.
