At a Glance
- Tasks: Support daily operations and create a welcoming environment for families at our swim! venue.
- Company: Join the UK's leading premium learn-to-swim brand focused on family engagement.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy a bright, positive workplace with excellent career progression opportunities.
- Why this job: Make a real impact in your community while helping children learn to swim.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Team Leader by your side and mentoring and support from your General Manager, you’ll create a welcoming, efficient, and energetic environment that families love returning to. When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality.
Support your General Manager on recruitment, onboarding, training, development and retention of new team members. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Experience managing facilities, ideally leisure or pool operations. Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Knowledge of health & safety and safeguarding principles and policies. Pool Plant Operator qualification desirable (training provided if not yet held). Swimming Teacher qualification (training provided if not yet held). Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant to General Manager employer: We Are Swim
At swim!, we pride ourselves on being the UK's leading premium learn-to-swim brand, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As an Assistant General Manager, you'll enjoy competitive salaries, fully funded training, and a bright working environment in our state-of-the-art venues, all while making a meaningful impact on families and children in your local area. With opportunities for career progression and a focus on high standards of service, swim! is an excellent employer for those passionate about delivering exceptional experiences and fostering community connections.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant to General Manager
✨Tip Number 1
Get to know the company! Research swim! and understand their values, mission, and community focus. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think about examples from your past experiences that showcase your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Assistant to General Manager
Some tips for your application 🫡
Show Your Passion for Swimming:Let us know why you love swimming and how it connects to your experience. Share any personal stories or achievements that highlight your enthusiasm for the water and teaching others.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you can contribute to our mission of delivering exceptional customer experiences.
Highlight Your Teamwork Skills:As an Assistant General Manager, you'll be working closely with a team. Share examples of how you've successfully collaborated with others in previous roles, especially in a customer service or leisure environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at swim!.
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their teaching methods, community engagement initiatives, and safety standards. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples of how you've motivated and supported teams in the past. Think about specific situations where you’ve improved performance or customer service, as this will demonstrate your capability to create that energetic environment they’re looking for.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, come prepared with ideas on how you could enhance community engagement. Whether it’s partnerships with schools or events for families, showing initiative here can set you apart from other candidates.
✨Prepare for Safety and Operations Questions
Given the importance of safety and operational standards in this role, brush up on relevant health and safety principles. Be ready to discuss any previous experience you have with facility management or pool operations, even if it’s just theoretical knowledge. This will reassure them of your commitment to maintaining high standards.
