At a Glance
- Tasks: Lead daily operations, support your team, and engage with the local community.
- Company: Join the UK's leading premium learn-to-swim brand focused on family experiences.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy career progression opportunities and fully funded training in a bright, modern venue.
- Why this job: Make a real impact in a fun, energetic environment while helping families thrive.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Team Leader by your side and mentoring and support from your General Manager, you’ll create a welcoming, efficient, and energetic environment that families love returning to. When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality.
Support your General Manager on recruitment, onboarding, training, development and retention of new team members. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Experience managing facilities, ideally leisure or pool operations. Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Knowledge of health & safety and safeguarding principles and policies. Pool Plant Operator qualification desirable (training provided if not yet held). Swimming Teacher qualification (training provided if not yet held). Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant Manager / Assistant General Manager employer: We Are Swim
As the UK’s leading premium learn-to-swim brand, swim! offers an exceptional work environment where you can thrive as an Assistant Manager. With a focus on professional development, competitive salaries, and a bright, positive atmosphere in state-of-the-art facilities, you'll have the opportunity to make a meaningful impact in your local community while enjoying benefits like your birthday off and discounts for family and friends. Join us to be part of a passionate team dedicated to delivering high-quality experiences for families and children alike.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager / Assistant General Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your pitch! Be ready to share your experience and how it aligns with the role of Assistant Manager. Highlight your customer service skills and any relevant management experience to show you're the perfect fit for creating that premium experience.
✨Tip Number 3
Show your passion for community engagement! Think of ways you've built relationships in previous roles or how you could connect with local families and schools. This will demonstrate your commitment to growing the swim! community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Assistant Manager / Assistant General Manager
Some tips for your application 🫡
Show Your Passion for Swimming:When writing your application, let your love for swimming and teaching shine through. We want to see how you connect with families and your enthusiasm for creating a fun, safe environment for kids to learn in.
Tailor Your Experience:Make sure to highlight any relevant experience you have in managing teams or facilities, especially in leisure or pool operations. We’re looking for someone who can motivate and support our team, so share examples of how you've done this in the past.
Be Personable:We value strong communication skills, so don’t be afraid to show your personality in your application. Whether it’s through your writing style or the examples you choose, let us see how you engage with customers and build community connections.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly about the next steps in the process.
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their teaching methods, community engagement initiatives, and safety standards. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've motivated and supported teams in the past. Think about specific situations where you’ve improved performance or resolved conflicts, as these will demonstrate your capability to manage effectively.
✨Engage with Customer Service Scenarios
Expect questions about customer service. Be ready to discuss how you would handle feedback, both positive and negative. Share experiences where you went above and beyond to ensure customer satisfaction, as this is crucial for maintaining high standards at swim!.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared. Inquire about the team dynamics, community engagement strategies, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
