At a Glance
- Tasks: Lead daily operations, support your team, and engage with the local community.
- Company: Join the UK's leading premium learn-to-swim brand focused on family experiences.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy career progression opportunities and fully funded training in a bright, modern venue.
- Why this job: Make a real impact in a fun, energetic environment while helping families thrive in water.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Team Leader by your side and mentoring and support from your General Manager, you’ll create a welcoming, efficient, and energetic environment that families love returning to. When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality.
Support your General Manager on recruitment, onboarding, training, development and retention of new team members. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Experience managing facilities, ideally leisure or pool operations. Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Knowledge of health & safety and safeguarding principles and policies. Pool Plant Operator qualification desirable (training provided if not yet held). Swimming Teacher qualification (training provided if not yet held). Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Assistant General Managers employer: We Are Swim
As the UK’s leading premium learn-to-swim brand, swim! offers an exceptional work environment where you can thrive as an Assistant General Manager. With a focus on professional development, competitive salaries, and a bright, positive atmosphere in state-of-the-art facilities, you'll have the opportunity to make a meaningful impact in your community while enjoying benefits like your birthday off and discounts for family and friends. Join us to lead a passionate team dedicated to delivering high-quality experiences for families and children in a safe and inspiring setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Managers
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. This will help you understand their values and how they connect with families in the community.
✨Tip Number 2
Practice your communication skills! As an Assistant General Manager, you'll need to chat with families and lead a team. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your passion for swimming and community engagement! Share any relevant experiences during your interview that highlight your commitment to delivering premium experiences and building relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining the swim! family.
We think you need these skills to ace Assistant General Managers
Some tips for your application 🫡
Show Your Passion for Swimming:When writing your application, let us know why you're passionate about swimming and how it connects to our mission. Share any personal experiences or stories that highlight your love for the water and community engagement.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant General Manager role. Highlight relevant experience in managing teams, customer service, and any specific skills that align with our values at swim!.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the swim! family.
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their teaching methods, community engagement initiatives, and the importance of creating a safe and inspiring environment for families. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and coached others. Highlight how you’ve maintained high standards in customer service and operations, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think about scenarios related to customer feedback, team dynamics, or safety issues. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, come prepared with ideas on how you could enhance community engagement at swim!. Discuss any previous experience you have in this area, and be ready to share your vision for growing the local swim! community.
