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- Tasks: Support our swimming lessons by ensuring a safe and welcoming environment for kids and parents.
- Company: Join a mission-driven team dedicated to teaching children how to swim and love the water.
- Benefits: Gain valuable experience, receive full training, and enjoy a fun, community-focused work culture.
- Why this job: Make a real impact in children's lives while working in a dynamic and supportive environment.
- Qualifications: Must be enthusiastic, organized, and have experience with customer service; swimming skills are a plus.
- Other info: No lifeguard qualifications needed; we provide all necessary training!
The predicted salary is between 20000 - 30000 £ per year.
Our Olympians need you!
on a mission to revolutionise swimming, and change lives. They believe every child should have the opportunity to learn-to-swim and love to swim!
Operating in school and university venues, we deliver a best in class learn to swim experience in the local community for 3-11 year olds. ?By delivering lessons from the school pool we are able to teach high-quality lessons to more children and give back to the local community. We invest in the local school pool and in many instances help prevent the closure of more pools across the country.
There’s room for you to join our community of teachers, managers, and skilled leisure personnel. From providing a safe/ fun place for children to swim, to smarter ways of delivering our programs, to improving children’s health around the UK is our passion. Is it yours too? You can stretch across our UK network to learn from others, offer support, and gain new experiences along the way.
We are looking for an engaging and inspiring individuasl to work as Operations Assistants to join our industry leading swimming teaching team, delivered at centres across the UK.
Are you an excellent communicator with great organisational skills and patience? Do you have experience working with children and parents? Then look no further.
In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. We are looking for someone dynamic, with a keen interest in sport.
Duties will include but are not limited to:
- Meet and greet all customers enthusiastically and check them in to the venues
- Manage seamless entry to the site by checking registers
- Maintain the highest standard of hygiene and cleanliness at the site
- Provide lifesaving supervisory duties during the operating of lessons
- Ensure a safe, clean and warm operating environmnet at all times
- Support all attendees at site with efficient and effecive first aid response in appropriate situations
- Maintain and implement brand standards, policies and procedures at all times
- Be a support aid to the Swimming Teachers and Business Manager
- Make new customers feel welcome by guiding them to relevant locations within the venue and issuing them with welcome materials
- Provide exceptional customer service in all client engagement activities
- Answer any queries surrounding the venue and the programme
- Build solid relationships with new and existing clients
- Take details of enquiries you are unable to answer and respond in a prompt manner
- Feedback comments and recommendations to Coordinators daily
- Remain up to date with relevant Company campaigns and events
- Be a pioneer for the brand with a clear passion for its aims and values
- Ensure that the venues Health and Safety procedures are communicated effectively to all
Person specification
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth
- Enthusiastic and confident personality
- A consistent professional manner
- The ability to engage and build solid relationships with clientele
- Previous experience within a customer facing and/or service role
- Demonstrate excellent customer service skills at all times
- Effective organisational and time management skills
- Self-motivated and able to work without supervision
- Lifeguard and first aid qualifications desirable- but not essential as can all be provided
If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a progressive and industry leading company.
Full training and qualification can be provided, we recruit on character and personality – so change your life and get in touch today!
Assistant employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant
✨Tip Number 1
Show your enthusiasm for swimming and working with children during the interview. Share personal stories or experiences that highlight your passion for sports and teaching, as this aligns perfectly with our mission.
✨Tip Number 2
Familiarize yourself with our brand values and community initiatives. Being able to discuss how you can contribute to our goals will demonstrate your commitment and understanding of our mission to change lives through swimming.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've successfully engaged with clients or resolved issues, as this role heavily relies on building solid relationships with parents and children.
✨Tip Number 4
If you have any relevant certifications, such as lifeguard or first aid qualifications, be sure to mention them. Even if you don't have them yet, expressing a willingness to obtain these certifications shows your dedication to safety and professionalism.
We think you need these skills to ace Assistant
Some tips for your application 🫡
Understand the Mission: Before applying, take some time to understand the company's mission to revolutionise swimming and their commitment to providing children with the opportunity to learn to swim. Reflect this understanding in your application.
Highlight Relevant Experience: Make sure to emphasize any previous experience you have working with children or in customer service roles. Provide specific examples of how you've engaged with clients or created a welcoming environment.
Show Your Passion for Sports: Express your enthusiasm for sports and swimming in your application. Share any personal experiences or achievements related to swimming that demonstrate your passion and commitment to the role.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'customer service', 'safety', and 'cleanliness', to show that you are a perfect fit for the position.
How to prepare for a job interview at We Are Swim
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and how it can change lives. Share any personal experiences or stories that highlight your love for the sport and its importance in your life.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with children and parents, practice clear and friendly communication. Be prepared to discuss how you would engage with customers and build relationships effectively.
✨Highlight Your Organizational Skills
Discuss your ability to manage multiple tasks efficiently, such as checking in customers and maintaining hygiene standards. Provide examples from previous roles where you successfully organized events or activities.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as a child needing first aid or a parent asking about the program. Think through your responses to demonstrate your problem-solving skills and commitment to safety.
