We Are Stellify in Manchester is seeking a Head of Site to run the Manchester contact centre within a global CX operation. You will lead managers and language teams, own performance against client SLAs, and steer a multichannel Zendesk workflow to improve how contacts are handled across markets.
The role drives a major transformation programme, aligns with regional sites and outsourced partners, and ensures regulatory and client governance.
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Head of Global Customer Operations & Transformation in Manchester employer: We Are Stellify
At Stellify, we pride ourselves on being an exceptional employer in Greater Manchester, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement within our large, multi-channel contact centre. Join us to be part of a transformative journey where your leadership will directly impact customer experience and operational excellence.
