We Are Stellify in Greater Manchester is seeking a senior leader to run a large, multi-channel contact centre on a full-time, on-site basis. You will drive day-to-day performance across 80+ staff and outsourced partners, focusing on speed of answer, quality, and cost to serve, while shaping the operating model for scale and improved CX.
The role supports a significant change program, with a redesigned customer function and partner collaboration.
