At a Glance
- Tasks: Lead the post-purchase customer experience strategy and enhance every journey after the sale.
- Company: Stellify, a high-growth online consumer business in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a fast-paced team focused on innovation and customer success.
- Why this job: Make a real impact on customer satisfaction for millions of users.
- Qualifications: Experience in customer experience strategy and team leadership.
The predicted salary is between 60000 - 72000 £ per year.
We Are Stellify in London is seeking a Head Of Customer Experience to own the post-purchase CX for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that designs every journey and touchpoint after the sale to drive commercial value.
Be responsible for:
- Journey mapping
- Friction reduction
- Alignment with contact centre operations
- Guiding the technology agenda across CX platforms
Head of Post-Purchase Experience in London employer: We Are Stellify
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