We Are Stellify is seeking a Director of Customer Experience to lead circa 75 people across customer experience, operations and site teams. You will own the end-to-end customer journey across app, contact centre and retail sites, shaping strategy and performance.
You will run a 24/7 support operation in a regulated environment, manage an £8m revenue P&L, and deputise for the Chief Customer Officer across customer, marketing, operations and revenue, driving growth and transformation.
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Director of Customer Experience & Growth (Retail & App) in London employer: We Are Stellify
At Stellify, we pride ourselves on being an exceptional employer in Greater Manchester, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement within our large, multi-channel contact centre. Join us to be part of a transformative journey where your leadership will directly impact customer experience and operational excellence.
