We Are Stellify is seeking a Customer Service Manager in Leeds to run the day-to-day operations of the Customer Care Centre. You will lead a team of team leaders, drive performance reporting and uphold a strong culture of excellence in service.
You will support and empower frontline leaders, set contact-handling standards, and partner with operations to map and implement new ways of working as the business scales. Hybrid working 3 days in the office.
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Head of Customer Care & Operations (Hybrid) in Leeds employer: We Are Stellify
At Stellify, we pride ourselves on being an exceptional employer in Greater Manchester, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement within our large, multi-channel contact centre. Join us to be part of a transformative journey where your leadership will directly impact customer experience and operational excellence.
