We Are Stellify, London-based, seeks a Director of Customer Experience to lead approximately 75 people across CX, operations and customer-facing sites. You will own end-to-end digital journeys, assisted service, complaints and Voice of the Customer, driving adoption and repeat usage for a high-revenue app ecosystem.
You will manage a 24/7 support operation in a regulated environment, partnering with in-house and outsourced teams, with a P&L of about £8m and will deputise for the CCO across
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Director of Customer Experience & Growth employer: We Are Stellify
At Stellify, we pride ourselves on being an exceptional employer in Greater Manchester, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement within our large, multi-channel contact centre. Join us to be part of a transformative journey where your leadership will directly impact customer experience and operational excellence.
