Customer Success Manager

This is a newly created role on a fast-growing team. Stellar Copilot is redefining what small business marketing looks like in the age of AI. Our teams leverage Pixis’ best-in-class AI tooling to improve and automate the core paid media processes of businesses across industries and at every stage of growth.

As a Customer Success Manager on the Copilot team, you'll manage a portfolio of small business clients — learning their objectives inside and out, building AI-powered workflows tailored to their needs, and providing the strategic guidance that helps take them to the next level. You'll also work directly with Pixis' in-house AI engineering team, influencing product improvements, contributing ideas for new initiatives, and being among the first to test the latest in AI-enabled advertising technology.

What you'll do:

• Partner with AI-enabled paid media teams to drive measurable results for a portfolio of small business clients
• Leverage AI technology to design workflows and automated processes that address each client's needs
• Own client relationships from onboarding through retention — managing communications, check-ins, and key touchpoints
• Lead client meetings and deliver clear, compelling campaign reporting and performance reviews
• Collaborate closely with internal media teams, translating client business context into actionable campaign and optimization decisions
• Identify cross-sell and upsell opportunities and work with clients to expand the scope of their Copilot programs
• Feed product insights and client feedback directly to the Pixis AI engineering team to shape future development
• Collaborate with our AI engineering team to design and build agentic support for account management — defining workflows, testing agent capabilities, and helping automate the routine work of managing client portfolios at scale

What we're looking for:

• 2–3 years of experience in a customer success, account management, or client services role — ideally within a services business or technical product organization
• Experience working with paid advertising platforms, particularly Google Search and Meta, and the ability to speak to their role in a marketing program
• A genuine passion for working with clients — you're energized by understanding their goals and helping them win
• Demonstrated interest in AI-powered marketing tools and an eagerness to build expertise in this space
• Experience working with or marketing to small businesses, with an understanding of how their operations and marketing priorities typically function
• A commercial mindset — you can identify growth opportunities and are comfortable having cross-sell conversations

The traditional agency model wasn't built for what comes next. Stellar is a performance marketing group designed for high-growth brands that demand speed, clarity, and real outcomes. We bring together 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy — all connected by Pixis, our shared AI infrastructure.