At a Glance
- Tasks: Manage small business clients, build AI workflows, and provide strategic guidance.
- Company: Stellar Copilot, a fast-growing performance marketing group redefining small business marketing.
- Benefits: Competitive salary, dynamic team environment, and opportunities to influence AI product development.
- Other info: Collaborate with top AI engineers and shape the future of marketing technology.
- Why this job: Join a cutting-edge team and help small businesses thrive with innovative AI solutions.
- Qualifications: 2-3 years in customer success or account management, passion for client success, and interest in AI.
The predicted salary is between 50000 - 60000 £ per year.
This is a newly created role on a fast-growing team. Stellar Copilot is redefining what small business marketing looks like in the age of AI. Our teams leverage Pixis’ best-in-class AI tooling to improve and automate the core paid media processes of businesses across industries and at every stage of growth.
As a Customer Success Manager on the Copilot team, you'll manage a portfolio of small business clients — learning their objectives inside and out, building AI-powered workflows tailored to their needs, and providing the strategic guidance that helps take them to the next level. You'll also work directly with Pixis' in-house AI engineering team, influencing product improvements, contributing ideas for new initiatives, and being among the first to test the latest in AI-enabled advertising technology.
What you'll do:
- Partner with AI-enabled paid media teams to drive measurable results for a portfolio of small business clients
- Leverage AI technology to design workflows and automated processes that address each client's needs
- Own client relationships from onboarding through retention — managing communications, check-ins, and key touchpoints
- Lead client meetings and deliver clear, compelling campaign reporting and performance reviews
- Collaborate closely with internal media teams, translating client business context into actionable campaign and optimization decisions
- Identify cross-sell and upsell opportunities and work with clients to expand the scope of their Copilot programs
- Feed product insights and client feedback directly to the Pixis AI engineering team to shape future development
- Collaborate with our AI engineering team to design and build agentic support for account management — defining workflows, testing agent capabilities, and helping automate the routine work of managing client portfolios at scale
What we're looking for:
- 2–3 years of experience in a customer success, account management, or client services role — ideally within a services business or technical product organization
- Experience working with paid advertising platforms, particularly Google Search and Meta, and the ability to speak to their role in a marketing program
- A genuine passion for working with clients — you're energized by understanding their goals and helping them win
- Demonstrated interest in AI-powered marketing tools and an eagerness to build expertise in this space
- Experience working with or marketing to small businesses, with an understanding of how their operations and marketing priorities typically function
- A commercial mindset — you can identify growth opportunities and are comfortable having cross-sell conversations
The traditional agency model wasn't built for what comes next. Stellar is a performance marketing group designed for high-growth brands that demand speed, clarity, and real outcomes. We bring together 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy — all connected by Pixis, our shared AI infrastructure.
Customer Success Manager employer: We Are Stellar
Realtime is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about driving performance in paid media. With a strong emphasis on employee growth, you will have access to cutting-edge tools and collaborative teams, allowing you to thrive in a fast-paced environment while working with major brands across various platforms. Located in a vibrant area, Realtime offers unique advantages such as flexible working arrangements and opportunities to engage in creative problem-solving, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at We Are Stellar. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like We Are Stellar before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to We Are Stellar:Your cover letter is your chance to shine! Tell us why you want to work at We Are Stellar specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at We Are Stellar!
How to prepare for a job interview at We Are Stellar
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
