At a Glance
- Tasks: Provide top-notch IT support in a creative media agency environment.
- Company: Join a dynamic media agency in London with a focus on innovation.
- Benefits: Enjoy 25 days holiday, pension scheme, and a commitment to diversity.
- Other info: Opportunity for growth in a supportive and inclusive workplace.
- Why this job: Be part of a small team making a big impact in tech support.
- Qualifications: Experience with macOS, JAMF, and excellent communication skills required.
The predicted salary is between 45000 - 55000 € per year.
We are looking for a Senior IT Support Engineer to join the IT team in the London office. This role would suit a positive person with a “go for it attitude” who enjoys a creative environment, likes working with people and critically has a learner mindset wanting to progress. Joining a small team at a media agency, the person will be working within an Apple Mac‑centric environment which requires an understanding and a desire to improve their skill‑set of macOS and Apple hardware, JAMF, Juniper Switch networking, Sonicwall firewalls, Google Workspace, Falcon Crowdstrike Antivirus, Okta administration.
Key Responsibilities
- Respond to technical issues in a polite and effective manner.
- Deliver end‑user support that adapts to each individual user’s needs.
- Create and set up new user and freelancer accounts and hardware.
- Set up old and new equipment following the latest best practice.
- Provide remote support both in the UK and for our offices and users around the world as needed.
- Keep records and information up‑to‑date and continually improve existing systems.
- Support our sister company based in the London office with IT needs as required.
- Provide expert‑level responses to technical issues with professionalism and efficiency.
- Administer macOS troubleshooting (primarily macOS 10.11‑10.13) using GUI and terminal.
- Support Apple hardware, iOS, macOS and tvOS.
- Use Google Workspace (Gmail, Groups, Calendars, Drive and Shared Drives).
- Support video‑conferencing platforms such as Google Meet, Zoom and Microsoft Teams.
- Use Okta or comparable identity‑management tools.
- Have help‑desk ticketing experience.
- Be JAMF‑100 certified with an expectation of working at JAMF‑200 level.
- Manage and support Adobe Creative Suite.
- Understand core network services (Cisco Meraki APs, Sonicwall Firewall & Juniper Mist switches).
- Have basic Windows troubleshooting and support skills.
Office based, 9:30 – 6:00 Monday to Friday to ensure coverage during the day to meet business needs.
Soft Skills & Attributes
- Manage and organise time, systems and processes effectively, prioritise well and ensure completion of a varied task list within the day.
- Demonstrate excellent communication skills, instilling confidence in others regarding competency and delivery; internal client‑facing role requiring effective customer service.
- Commit to actions, take responsibility for tasks owned, seek help when needed, show initiative and proactively solve problems.
Additional Requirements
- Advanced JAMF (200) or other Mac MDM knowledge.
- Knowledge of shell scripting or comparable scripting languages.
- Understanding of security standards (CE, CE+, ISO2701, SOCII).
- Familiarity with ITILv4 practices.
- Agency or similar industry experience would be advantageous.
Benefits
- 25 days holiday, pension scheme and life assurance.
Equity, Diversity and Inclusion
Our culture is built on equity, diversity and inclusion. We are transparent about the changes that are needed and focus on making real strides internally and within the industry. We welcome and encourage talent from all backgrounds. If you require any support, adjustments or accommodations during the recruitment process, please let us know via recruitment@wearesocial.net.
Senior IT Support Engineer employer: We Are Social
At our London media agency, we pride ourselves on fostering a creative and inclusive work environment where every team member is encouraged to grow and develop their skills. As a Senior IT Support Engineer, you'll benefit from a supportive culture that values collaboration and innovation, alongside competitive perks such as 25 days of holiday and a commitment to equity and diversity. Join us to not only advance your technical expertise in a dynamic Apple Mac-centric setting but also to be part of a team that prioritises personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with macOS, JAMF, or any of the tools mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled tech issues in the past.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific technical problems and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our creative environment.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a positive attitude and a 'go for it' mindset, so don’t be afraid to show us who you are and why you’d be a great fit for our creative environment.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your experience with macOS, Apple hardware, and any relevant tools like JAMF or Google Workspace. We want to see how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at We Are Social
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Apple hardware, and the specific tools mentioned in the job description like JAMF and Google Workspace. Being able to discuss these technologies confidently will show that you're not just a candidate, but a potential asset to their team.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about times when you provided excellent end-user support or resolved complex problems efficiently. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Communicate Like a Pro
Since this role involves a lot of client-facing interactions, practice your communication skills. Be ready to explain technical concepts in simple terms and show that you can adapt your approach based on the user's needs. This will highlight your customer service skills.
✨Embrace the Learner Mindset
The job description mentions a desire to improve your skill set. Be prepared to discuss how you stay updated with the latest tech trends and your willingness to learn new tools and processes. This will resonate well with their focus on growth and development.
