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For Companies At a Glance
- Tasks: Manage customer orders and ensure exceptional service across the UK and EU.
- Company: Join a leading company in the Beauty and Wellness industry.
- Benefits: Enjoy flexible homeworking options and a supportive work culture.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation.
- Qualifications: Experience in customer service or sales support is essential; CRM knowledge is a bonus.
- Other info: Opportunity to develop skills in a fast-paced, rewarding environment.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dedicated and experienced Sales Coordinator to join our Client in the Beauty / Wellness space. This role is pivotal in ensuring exceptional service to our clients across the UK and EU, managing customer orders, overseeing the sales support process, and executing a range of administrative duties.
Customer Relationship Management:
- Manage the end-to-end order process, from order entry to dispatch.
- Monitor and track sales orders, follow up on outstanding items, and resolve discrepancies.
- Maintain up-to-date and accurate customer records and databases.
- Prepare sales reports, performance metrics, and documentation as required.
- Assist in the development and implementation of improved customer service procedures.
- Liaise with the sales, logistics, and finance departments to streamline operations and enhance customer satisfaction.
- Ensure compliance with internal policies and customer service standards.
- Address complaints and service issues promptly and effectively, escalating when necessary.
Requirements:
- Proven experience in a customer service or sales support role, ideally in a B2B or product-based environment.
- Proficient in Microsoft Office Suite; experience with CRM or ERP systems is a plus.
Sales Coordinator - Homeworking / Hybrid employer: We Are Refyne
Contact Detail:
We Are Refyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator - Homeworking / Hybrid
✨Tip Number 1
Familiarise yourself with the beauty and wellness industry. Understanding current trends, popular products, and customer preferences can give you an edge in conversations during interviews.
✨Tip Number 2
Brush up on your CRM and ERP system knowledge. If you have experience with specific software, be ready to discuss how you've used it to improve sales processes or customer relationships.
✨Tip Number 3
Prepare examples of how you've successfully managed customer orders and resolved discrepancies in previous roles. Being able to share specific instances will demonstrate your problem-solving skills.
✨Tip Number 4
Network with professionals in the beauty and wellness sector. Engaging with industry contacts can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Sales Coordinator - Homeworking / Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales support, particularly in a B2B or product-based environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty and wellness industry. Mention specific experiences that relate to managing customer orders and improving customer service procedures.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Office Suite and any experience with CRM or ERP systems. Providing examples of how you've used these tools effectively can set you apart from other candidates.
Showcase Problem-Solving Abilities: In your application, include examples of how you've addressed complaints or service issues in previous roles. This will demonstrate your ability to handle challenges and enhance customer satisfaction.
How to prepare for a job interview at We Are Refyne
✨Showcase Your Customer Service Skills
Since the role involves managing customer orders and addressing service issues, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved complaints or improved customer satisfaction.
✨Demonstrate Organisational Abilities
As a Sales Coordinator, you'll need to manage multiple tasks efficiently. Share instances where you've successfully handled order processing or maintained accurate records. This will show your potential employer that you're organised and detail-oriented.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office and experience with CRM or ERP systems are essential for this role. Brush up on these tools before the interview and be ready to discuss how you've used them in past positions.
✨Prepare Questions About the Role
Engage your interviewer by asking insightful questions about the sales support process and customer service procedures. This shows your genuine interest in the position and helps you understand how you can contribute to the team.
