At a Glance
- Tasks: Lead retail performance and deliver exceptional client experiences in luxury beauty.
- Company: Prestigious beauty brand known for quality and modern artistry.
- Benefits: Competitive salary, bonuses, generous leave, discounts, and training opportunities.
- Other info: Join a fast-growing brand with excellent career development prospects.
- Why this job: Be the face of a luxury brand and make a real impact on client relationships.
- Qualifications: Experience in luxury beauty and strong sales management skills.
The predicted salary is between 30000 - 40000 € per year.
About Refyne
We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless, and we guarantee our results every time! From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach.
Our Client
Our client is a prestige beauty brand with a growing presence across luxury retail environments. The brand is recognised for its refined approach to beauty, combining modern artistry with thoughtfully crafted products designed to enhance natural beauty. With a strong focus on quality, design, and elevated client experience, the business has built a loyal following within the premium beauty market. As the brand continues to expand within high-end retail spaces, it is seeking passionate beauty professionals who can deliver exceptional service and represent a modern luxury beauty brand.
Overview
We are seeking a Business Counter Manager to lead retail performance and client experience within a prestigious luxury retail environment. This role combines commercial leadership, luxury service, and team development, ensuring the counter operates as a high-performing retail destination. The successful candidate will act as the face of the brand in-store, building meaningful client relationships, driving sales performance, and maintaining exceptional visual and service standards. Working closely with retail partners and internal brand teams, this role will play a key part in establishing the counter as a destination for premium beauty and expert artistry.
Key Responsibilities
- Sales & Commercial Performance
- Drive counter performance through achieving and exceeding sales targets and KPI’s.
- Take full ownership of the counter as a business, managing daily operations and retail standards.
- Identify opportunities to grow sales through client development, in-store initiatives, and retail events.
- Monitor performance metrics and implement strategies to maximise sell-through.
- Luxury Client Experience
- Deliver highly personalised consultations tailored to each client.
- Build and maintain a loyal client base through exceptional service and clienteling.
- Provide expert product recommendations and application advice.
- Team Leadership & Development
- Lead, inspire, and develop the counter team to deliver exceptional service.
- Provide coaching, product education, and ongoing training to maintain the highest standards.
- Foster a collaborative and supportive team culture.
- Brand Representation & Retail Excellence
- Act as a brand ambassador, communicating the brand’s values and product expertise.
- Maintain exceptional visual merchandising and counter presentation in line with luxury retail standards.
- Partner with store leadership to support product launches, events, and promotional activity.
Qualifications
- Experience within luxury beauty, prestige cosmetics, or premium retail environments.
- Proven success in a management or senior counter role.
- Strong commercial awareness with a track record of achieving sales targets.
- Passion for beauty, artistry, and delivering high-touch client experiences.
- Exceptional communication and relationship-building skills.
- Highly organised with the ability to manage multiple priorities in a fast-paced retail environment.
Additional Requirements
- Ability to work retail hours including weekends when required.
- A proactive mindset with strong ownership of counter performance.
- Passion for delivering exceptional customer experiences in luxury retail.
Compensation & Benefits
- Competitive salary with performance-based bonus.
- Generous annual leave allowance.
- Product allocation and employee discounts.
- Access to specialist product and service training.
- Opportunity to grow within a fast-growing premium beauty brand.
Business Manager in London employer: We Are Refyne
Refyne is an exceptional employer that champions a culture of excellence and growth within the luxury beauty sector. With a focus on personal development, employees benefit from comprehensive training, competitive salaries, and generous leave allowances, all while working in a dynamic environment that values creativity and client relationships. Joining Refyne means being part of a prestigious brand that not only prioritises high standards of service but also fosters a supportive team atmosphere, making it an ideal place for passionate beauty professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the beauty industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for beauty! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your experiences and insights about luxury retail and how you can elevate client experiences.
✨Tip Number 3
Prepare for interviews by researching the brand thoroughly. Understand their values, products, and what makes them stand out in the luxury market. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can bring their unique flair to the beauty world.
We think you need these skills to ace Business Manager in London
Some tips for your application 🫡
Show Your Passion for Beauty:When you're writing your application, let your love for beauty and luxury shine through! Share specific experiences that highlight your passion and how it aligns with the brand's values. We want to see that you truly care about delivering exceptional client experiences.
Highlight Your Sales Achievements:Make sure to include any impressive sales targets you've smashed in previous roles. We’re all about driving performance, so showcasing your commercial success will definitely catch our eye. Numbers speak volumes, so don’t be shy!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Business Counter Manager role. We love seeing candidates who take the initiative to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at We Are Refyne
✨Know Your Brand Inside Out
Before the interview, dive deep into the beauty brand's history, values, and product range. Understanding their unique selling points will help you articulate how your experience aligns with their vision and how you can contribute to their luxury service ethos.
✨Showcase Your Sales Savvy
Prepare specific examples of how you've driven sales in previous roles. Be ready to discuss your strategies for achieving targets and how you’ve built client relationships that lead to repeat business. This will demonstrate your commercial awareness and ability to manage a counter effectively.
✨Demonstrate Your Client-Centric Approach
Think of scenarios where you've delivered exceptional customer experiences. Highlight your ability to personalise consultations and build loyalty among clients. This is crucial for a role focused on luxury client experience, so make sure to convey your passion for high-touch service.
✨Prepare Questions That Matter
At the end of the interview, have insightful questions ready about the brand’s future plans, team culture, or training opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
