At a Glance
- Tasks: Make outbound sales calls and reactivate customer accounts in a fast-paced environment.
- Company: Join a dynamic UK distribution business in the convenience and vape sectors.
- Benefits: Earn up to £28,000 plus commission and enjoy a supportive team culture.
- Other info: Opportunity for career growth in a vibrant office setting in Blackburn.
- Why this job: Be part of a driven team and help grow customer relationships across the UK.
- Qualifications: Experience in telesales or phone-based sales is a plus; strong communication skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
Kenny Recruit is working with a fast-growing UK distribution business operating within convenience and vape sectors to find an ambitious Customer Growth Executive. Our client partners with independent retailers and convenience stores, supplying a broad and evolving portfolio of high-demand consumer products. Known for strong retail relationships, category expertise, and rapid growth, the business offers an agile, performance-driven sales environment.
This is a fast-paced, office-based sales support role where you’ll work closely with Territory Account Managers to help grow and protect customer relationships across the UK. You’ll become part of a dedicated regional sales team, supporting field-based colleagues by reactivating dormant customers, converting registered non-buyers into active accounts and ensuring retailers continue to receive excellent service and support.
You won’t be working alone. You’ll be part of a driven, energetic office-based team in Blackburn, all working together to create opportunities, drive activity and support growth across the business.
Working hours: 9.00am to 5.30pm
Location: Blackburn, 4/5 days in the office
Salary: up to £28,000 per annum (dependent on experience) + commission and benefits
Key Responsibilities
- Making outbound sales and reactivation calls to convenience and vape retailers
- Reactivating dormant customer accounts and rebuilding engagement
- Converting registered non-buyers into active purchasing customers
- Supporting Territory Account Managers with account management activity
- Covering customer call files during territory transitions or vacancies
- Building strong relationships with independent retailers over the phone
- Managing and updating customer data files and CRM systems
- Working closely with assigned TAMs to ensure aligned communication and customer support
- Identifying sales opportunities and passing qualified leads into the field sales team
- Delivering high levels of outbound activity – typically 50+ calls per day
- Supporting promotional campaigns, product launches and sales initiatives
- Helping drive customer retention, sales growth and account development
What we’re looking for
- Experience in outbound telesales, call centres or phone-based sales roles
- Confidence making high volumes of outbound calls daily
- Experience working to sales targets and KPIs
- Strong communication and relationship-building skills
- Good organisational skills and attention to detail
- Confidence working with customer data, spreadsheets and CRM systems
- A proactive and resilient mindset
- The ability to work at pace whilst maintaining quality and professionalism
- A team-focused attitude with strong collaboration skills
- A desire to learn, improve and contribute to team success
- Experience within convenience, wholesale, FMCG or vape sectors would be beneficial, but attitude and drive are just as important.
Next Steps: Shortlisted candidates will obviously be contacted for this specific role and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion. We’d love to give feedback to every applicant but due to the sheer volume of applications we receive, unfortunately this just isn’t possible. We will keep your CV on file to contact you with regards to future roles and any other advice to help you. Alternatively, feel free to contact us for a chat.
Customer Growth Executive in Blackburn employer: We Are Kenny
Join a dynamic and fast-growing distribution business in Blackburn, where your role as a Customer Growth Executive will be pivotal in driving sales and nurturing relationships with independent retailers. With a vibrant office culture that fosters teamwork and collaboration, you'll benefit from ongoing training and development opportunities, competitive salary packages, and a supportive environment that values your contributions to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Executive in Blackburn
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in convenience or vape sectors. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Practice your pitch! You’ll be making loads of calls, so get comfortable talking about your skills and experiences. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up on them. A quick email to check in shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Customer Growth Executive in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Growth Executive. Highlight any relevant experience in outbound sales or customer relationship management, and don’t forget to showcase your achievements in meeting sales targets!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Mention your passion for building relationships and how you can contribute to our team's success.
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us see your personality and enthusiasm for engaging with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive—just what we like to see!
How to prepare for a job interview at We Are Kenny
✨Know Your Numbers
Before the interview, brush up on your sales metrics and targets. Be ready to discuss your previous achievements in outbound sales, including call volumes and conversion rates. This shows you’re results-driven and understand the importance of KPIs.
✨Research the Company
Familiarise yourself with the convenience and vape sectors, as well as the specific products the company offers. Understanding their market position and competitors will help you demonstrate your interest and knowledge during the interview.
✨Practice Your Pitch
Since this role involves making a high volume of calls, practice your phone pitch. Prepare to explain how you would approach reactivating dormant accounts or converting non-buyers. This will showcase your communication skills and confidence.
✨Show Team Spirit
Emphasise your ability to work collaboratively with Territory Account Managers and other team members. Share examples of how you’ve successfully contributed to team goals in the past, highlighting your proactive and resilient mindset.
