At a Glance
- Tasks: Help people confidently by triaging calls and providing digital assistance.
- Company: We Are Group, a supportive and inclusive workplace.
- Benefits: Competitive salary, hybrid working, and a focus on personal growth.
- Other info: Join a diverse team committed to equality and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 11896 - 11896 € per year.
Role type: Part Time, Fixed Term Contract until 31st March 2027
Salary: £11,896.56 pro rata (£24,784.50 FTE)
Location: Friars House, Coventry (Hybrid)
Hours: 18 hours per week
We are so pleased you are considering applying for a job at We Are Group. We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, which is to help people live their lives more confidently.
What would your role at We Are Group look like?
- Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance.
- Where able, you will resolve the customers query; if further resource or equipment are required, you will book appointments and request equipment as appropriate.
- You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.
What are we looking for?
- You will have previous experience within a contact centre environment working with members of the public, either face to face or telephone.
- Strong communication skills with the ability to show empathy and build rapport, including good questioning techniques to establish important information.
- Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system.
- This post will involve handling confidential data and a DBS check will be required.
How do we recruit?
Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are Digital realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.
We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expect all staff and trainers to share this commitment.
We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.
Customer Advisor (Part Time, Fixed Term Contract) in Leicester employer: We Are Group
At We Are Group, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. Located in the vibrant city of Coventry, our hybrid working model offers flexibility while ensuring that our team members are equipped with the tools and resources they need to succeed. With a strong commitment to employee development and a focus on making a positive impact in the community, we are an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Part Time, Fixed Term Contract) in Leicester
✨Tip Number 1
Before you even think about applying, do a bit of homework on We Are Group. Check out their values and what they stand for. This will help you tailor your approach and show them you're genuinely interested in being part of their mission.
✨Tip Number 2
When you get that initial phone or Teams chat, be ready to showcase your communication skills. Practice active listening and don’t hesitate to share examples from your past experiences where you’ve built rapport with customers. It’s all about showing you can connect!
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Finally, remember that we’re all about mindset and attitude. If you don’t tick every box, don’t sweat it! Highlight your willingness to learn and adapt. We want to see your passion shine through, so let it!
We think you need these skills to ace Customer Advisor (Part Time, Fixed Term Contract) in Leicester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping people live their lives more confidently, so share any relevant experiences or motivations that connect with our mission.
Tailor Your CV:Make sure your CV is tailored to the Customer Advisor role. Highlight your previous experience in contact centres and any skills that match what we're looking for, like strong communication and IT skills. This helps us see how you fit into our team!
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Share stories that showcase your ability to build rapport and show empathy, as these are key traits we’re looking for in a Customer Advisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows us you’re keen to join our team at We Are Group!
How to prepare for a job interview at We Are Group
✨Know the Company
Before your interview, take some time to research We Are Group. Understand their mission to help people live more confidently and how your role as a Customer Advisor fits into that. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples from your past experience where you've effectively communicated with customers, resolved queries, or built rapport. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Empathy
Empathy is crucial in this role. Think of instances where you've shown understanding and support to customers. Be ready to discuss how you approach sensitive situations and how you ensure customers feel heard and valued.
✨Familiarise Yourself with Technology
Since the role involves using call handling technology and CRM systems, brush up on your IT skills. If you have experience with similar tools, be prepared to discuss it. If not, express your willingness to learn and adapt quickly to new technologies.
