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- Tasks: Help claimants complete application forms and ensure accuracy for successful claims.
- Company: We Are Group is a social impact company focused on improving lives through digital access.
- Benefits: Earn £20 per hour while making a real difference in people's lives.
- Why this job: Join a mission-driven team that values social impact and community empowerment.
- Qualifications: Experience with vulnerable adults and strong communication skills are essential.
- Other info: Flexibility to work face-to-face or remotely, with BPSS clearance required.
Freelance Claim Support Agent £20ph About We Are Group: A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners and service users allowing them to better their lives and future potential by having access to digital and online services. We believe in introducing everyone to the digital world – going online, accessing services, products, and advice – one click at a time. If we can get people online, show them a new way, and guide them towards advice – we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work. It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community. About the role of Claims Support Agent: The Claims Support Agent will help claimants complete application forms ensuring information is correct and accurate and gives the claimant the best opportunity for a successful claim. Roles and responsibilities: Support claimants on completing application forms Support the claimant face to face (possibly in claimant homes) or remote and gather relevant information Record accurate information on the form ready for submission Ensure the correct documentation is provided as part of the claim Ensure that you have a sound understand of the forms you will support the the claimant with, including eligibility About you: Experience working with vulnerable adults through local authorities, local council, government or legal Able to demonstrate a high level of compassion and empathy, with a deep understanding of the emotional impact and trauma experienced by service users, and the ability to provide support tailored to their circumstances. High level communication both verbal and written Able to show empathy to the claimant and able to be patient and understanding BPSS clearance or ability to gain clearance is essential
Freelance Claim Support Agent employer: We Are Group
Contact Detail:
We Are Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Claim Support Agent
✨Tip Number 1
Familiarize yourself with the types of claims and application forms you will be supporting. Understanding the nuances of different claims can help you provide better assistance to claimants, making you a more attractive candidate.
✨Tip Number 2
Highlight any previous experience working with vulnerable adults or in social services during your conversations. This will demonstrate your ability to empathize and connect with claimants, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Being able to convey information clearly and compassionately is key in this position, so consider role-playing scenarios to enhance your skills.
✨Tip Number 4
If you have BPSS clearance or are in the process of obtaining it, make sure to mention this. It shows your commitment to meeting the requirements of the role and can set you apart from other candidates.
We think you need these skills to ace Freelance Claim Support Agent
Some tips for your application 🫡
Understand the Company Mission: Familiarize yourself with We Are Group's mission and values. Highlight your alignment with their commitment to social impact and how you can contribute to their goal of helping learners and service users.
Tailor Your CV: Customize your CV to emphasize your experience working with vulnerable adults and your ability to demonstrate compassion and empathy. Include specific examples that showcase your communication skills and understanding of the emotional challenges faced by claimants.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your passion for social impact. Discuss how your background and skills make you an ideal candidate for supporting claimants in completing their application forms.
Highlight Relevant Experience: In your application, be sure to detail any previous roles where you supported individuals in similar situations. Mention your familiarity with application processes and your ability to gather and record accurate information effectively.
How to prepare for a job interview at We Are Group
✨Show Your Compassion
During the interview, emphasize your experience working with vulnerable adults. Share specific examples that demonstrate your compassion and empathy, as these qualities are crucial for a Claims Support Agent.
✨Understand the Role
Make sure you have a solid understanding of the claims process and the forms you'll be assisting claimants with. Be prepared to discuss how you would help someone complete an application accurately and efficiently.
✨Communicate Clearly
High-level communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as you may need to explain complex information to claimants.
✨Demonstrate Patience
Be ready to showcase your patience and understanding during the interview. Discuss how you handle challenging situations and support individuals who may be experiencing emotional distress.
