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- Tasks: Help claimants complete application forms accurately and support them through the process.
- Company: We Are Group is a social impact company focused on improving lives through digital access.
- Benefits: Earn £20 per hour while making a real difference in people's lives.
- Why this job: Join a mission-driven team that values compassion and empowers communities through technology.
- Qualifications: Experience with vulnerable adults and strong communication skills are essential.
- Other info: BPSS clearance or ability to obtain it is required.
Freelance Claim Support Agent
£20ph
About We Are Group:
A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners and service users allowing them to better their lives and future potential by having access to digital and online services.
We believe in introducing everyone to the digital world – going online, accessing services, products, and advice – one click at a time. If we can get people online, show them a new way, and guide them towards advice – we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work.
It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community.
About the role of Claims Support Agent:
The Claims Support Agent will help claimants complete application forms ensuring information is correct and accurate and gives the claimant the best opportunity for a successful claim.
Roles and responsibilities:
- Support claimants on completing application forms
- Support the claimant face to face (possibly in claimant homes) or remote and gather relevant information
- Record accurate information on the form ready for submission
- Ensure the correct documentation is provided as part of the claim
- Ensure that you have a sound understand of the forms you will support the the claimant with, including eligibility
About you:
- Experience working with vulnerable adults through local authorities, local council, government or legal
- Able to demonstrate a high level of compassion and empathy, with a deep understanding of the emotional impact and trauma experienced by service users, and the ability to provide support tailored to their circumstances.
- High level communication both verbal and written
- Able to show empathy to the claimant and able to be patient and understanding
- BPSS clearance or ability to gain clearance is essential
Freelance Claim Support Agent employer: We Are Group
Contact Detail:
We Are Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Claim Support Agent
✨Tip Number 1
Familiarize yourself with the types of claims and application forms you will be supporting. Understanding the nuances of these documents will help you provide better assistance to claimants and demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience working with vulnerable adults or in social services. Be prepared to share specific examples of how you've shown compassion and empathy in challenging situations, as this aligns closely with our values.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be interacting with claimants who may be experiencing emotional distress, being able to convey information clearly and compassionately is crucial.
✨Tip Number 4
If you have BPSS clearance or can obtain it, make sure to mention this in your discussions. This will show that you are prepared and serious about the role, which can set you apart from other candidates.
We think you need these skills to ace Freelance Claim Support Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Support Agent. Familiarize yourself with the application process and the types of claims you will be assisting with.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have working with vulnerable adults or in similar roles. Showcase your ability to demonstrate compassion and empathy, as these are crucial for this position.
Tailor Your Application: Customize your application materials to reflect the values and mission of We Are Group. Mention how your skills and experiences align with their commitment to social impact and helping others.
Proofread Your Documents: Ensure that your CV and cover letter are free from errors. A well-written application reflects your attention to detail and professionalism, which is essential for the role of Claims Support Agent.
How to prepare for a job interview at We Are Group
✨Show Your Compassion
During the interview, emphasize your experience working with vulnerable adults. Share specific examples that demonstrate your compassion and empathy, as these qualities are crucial for a Claims Support Agent.
✨Understand the Role
Make sure you have a solid understanding of the claims process and the forms you'll be assisting claimants with. Being knowledgeable will show your commitment to helping others and your readiness for the role.
✨Communicate Clearly
Since high-level communication is essential, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would explain complex information to claimants in an understandable way.
✨Demonstrate Patience
Highlight your ability to be patient and understanding, especially when dealing with individuals who may be experiencing trauma. Share strategies you use to remain calm and supportive in challenging situations.
