At a Glance
- Tasks: Help people live confidently by triaging calls and providing digital assistance.
- Company: We Are Group, a supportive and inclusive workplace.
- Benefits: Competitive salary, hybrid work, and a focus on personal development.
- Other info: Embrace a culture of learning and equality; we welcome diverse applicants.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, strong communication skills, and IT proficiency.
The predicted salary is between 11896 - 11896 € per year.
Role type: Part Time, Fixed Term Contract until 31st March 2027
Salary: £11,896.56 pro rata (£24,784.50 FTE)
Location: Friars House, Coventry (Hybrid)
Hours: 18 hours per week
We are so pleased you are considering applying for a job at We Are Group. We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.
What would your role at We Are Group look like?
- Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance.
- Where able, you will resolve the customers query; if further resource or equipment are required, you will book appointments and request equipment as appropriate.
- You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.
What are we looking for?
- You will have previous experience within a contact centre environment working with members of the public, either face to face or telephone.
- Strong communication skills with the ability to show empathy and build rapport, including good questioning techniques to establish important information.
- Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system.
- This post will involve handling confidential data and a DBS check will be required.
How do we recruit?
Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are Digital realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.
We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expect all staff and trainers to share this commitment.
We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.
Customer Advisor (Part Time, Fixed Term Contract) employer: We Are Group
At We Are Group, we pride ourselves on being an exceptional employer that values our staff and fosters a supportive work culture. Located in the heart of Coventry, our hybrid working model allows for flexibility while you contribute to our mission of helping individuals live more confidently. With a commitment to employee growth and a focus on inclusivity, we offer a competitive salary and a welcoming environment where your skills and passion can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Part Time, Fixed Term Contract)
✨Tip Number 1
Before you even think about applying, do a bit of homework on We Are Group. Check out their values and what they stand for. This will help you tailor your approach and show them you’re genuinely interested in being part of their mission.
✨Tip Number 2
When you get that initial phone or Teams chat, be ready to showcase your communication skills. Practice active listening and don’t hesitate to ask questions. It’s all about building rapport and showing you can connect with people, just like the role requires.
✨Tip Number 3
Don’t underestimate the power of your previous experience! Even if it’s not directly related, highlight how your skills can transfer to this role. We want to see your passion and commitment to learning, so make sure that shines through.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. So go on, hit that apply button!
We think you need these skills to ace Customer Advisor (Part Time, Fixed Term Contract)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping people live their lives more confidently, so share any relevant experiences that highlight this passion.
Tailor Your CV:Make sure your CV is tailored to the Customer Advisor role. Highlight your previous experience in contact centres and any skills that match what we're looking for, like strong communication and IT skills. This helps us see how you fit into our team!
Be Yourself:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share a bit about your journey and what drives you to apply for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at We Are Group
✨Know the Company
Before your interview, take some time to research We Are Group. Understand their mission to help people live more confidently and how your role as a Customer Advisor fits into that. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples from your past experiences where you effectively built rapport or resolved customer queries. Practise active listening techniques, as this will demonstrate your ability to empathise and understand customer needs during the interview.
✨Familiarise Yourself with Technology
Since the role involves using CRM systems and call handling technology, brush up on your IT skills. Be ready to discuss your experience with Microsoft Office and any relevant databases. If you can, mention specific tools you've used in previous roles to highlight your technical proficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you triaged calls or dealt with challenging customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
