Onboarding Manager

Direct message the job poster from We Are Fulfilment Co-Founder & CSO | FEBE Growth 100 Watchlist | Helping brands supercharge their eCom & fulfilment | Setting the precedent for the future of… Job Title Onboarding Manager Reports to Head of Partnership Solutions Location WAF2 (Sandiacre, Nottingham) Salary £30,000 About Us At We Are Fulfilment , we Enable Greatness . We Enable Greatness by delivering the world for our partners—supercharging their ecommerce by providing them with an outstanding fulfilment service, backed by a suite of tools, support, and knowledge. We enable greatness by fostering a culture of learning and trust, supported by world-class colleagues. We adopt and encourage a growth mindset and never let our egos get in the way. We enable greatness by focusing on value-added services to promote growth, cost efficiencies, and collaboration. We help businesses thrive in ecommerce and the retail space by reimagining supply chains and providing market-leading insight. It’s our talented and passionate team that drives our growth and makes our fulfilment centres home to the inspiring brands of the future. We do this by staying true to our values: We Are Originators. We Are Innovative. We Are Authentic. About Your Role As Onboarding Manager , you’ll own the end-to-end onboarding process for new clients, ensuring a seamless and professional experience from contract signature through to successful go-live. Working across Mintsoft, integrations, internal tooling and operational workflows, you’ll coordinate across departments to ensure every client is technically and operationally ready to succeed. You’ll play a vital role in shaping first impressions—delivering clarity, confidence, and momentum for both our clients and our internal teams. How Does Your Role Fit in With the Overall Mission of the Company? The onboarding function ensures every new partner gets the strongest start possible. By managing setup, testing, internal coordination, and training, the Onboarding Manager lays the foundations for long-term service success. Your work directly supports client retention, SLA performance, and profitable partnerships—making you a key driver of scalable growth . How You Operate You’re organised, detail-focused and technically confident. You understand systems, enjoy creating structure, and love a tidy spreadsheet. You communicate clearly and constructively, bridging the gap between technical setup and operational delivery. You take real pride in a smooth launch and stay calm when things get messy. Proactive and collaborative, you solve problems early and don’t wait to be asked. You know that a great onboarding experience is equal parts project management, tech setup, and human connection. Key Responsibilities Own the onboarding process from contract handover to operational go-live. Build and maintain onboarding trackers and templates using Google Sheets and Trello. Configure client accounts in Mintsoft, ensuring accuracy across products, rules, couriers and integrations. Liaise with fulfilment, customer service, and account management teams to align go-live plans. Deliver client-facing support, system walkthroughs, and onboarding documentation. Ensure third-party integrations (e.g. Shopify, Amazon, WooCommerce) are connected and tested. Identify and mitigate risks to service quality or timeline delays. Support continuous improvement by refining onboarding documentation and processes. Ensure full internal readiness ahead of go-live across all departments. Your Service Level Expectation Act as a clear, consistent point of contact for onboarding activity. Ensure all data entry and system setup is accurate and verified. Proactively flag and resolve onboarding blockers or risks. Provide timely, structured updates to both internal stakeholders and clients. Maintain accurate onboarding documents, trackers, and process guides. Ensure clients feel supported, informed and ready by go-live. Success Metrics % of clients onboarded on time and in full Internal readiness score (ops/cx/system readiness checklist) Client satisfaction post-onboarding Number of errors or escalations in first 30 days System setup accuracy rate (Mintsoft audit score) Time to live (contract date to go-live) At We Are Fulfilment, Everyone Is Welcome We work hard to create an inclusive culture for everyone. We believe that different sets us apart, so no matter what you look like or where you come from, we want to hear from you. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Human Resources Industries Warehousing and Storage Referrals increase your chances of interviewing at We Are Fulfilment by 2x Get notified about new Human Resources Supervisor jobs in Nottingham, England, United Kingdom . 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