HR Administration Team Leader in Norwich

HR Admin Team Leader Permanent Up to £43k per annum plus benefits Hybrid (three days in the office) Forward Role are partnering with a well-established and people-focused organisation to recruit an HR Administration Team Leader. This is an opportunity for an experienced HR operations professional to lead a team delivering exceptional HR administrative support across the full employee lifecycle. You'll be responsible for leading a team of HR Administrators, driving service excellence, improving processes, and ensuring a first-class experience for employees and stakeholders alike. The Role Reporting to the HR Shared Services Manager, you'll lead a team responsible for delivering accurate, compliant and customer-focused HR administration services across the business. Key responsibilities include: Leading, coaching and developing a team of HR Administrators Managing HR service delivery, ensuring SLAs and KPIs are consistently achieved Acting as the escalation point for complex HR administration queries Overseeing employee lifecycle administration including onboarding, contracts, absence management, employee changes and leavers Driving continuous improvement initiatives to streamline and enhance HR processes Monitoring service performance, reporting on key metrics and identifying improvement opportunities Maintaining compliance with employment legislation, GDPR and internal policies Supporting HR systems enhancements, testing and implementation projects This role will suit a confident HR operations individual who enjoys developing people, improving processes and delivering an outstanding service. You'll ideally have: Strong HR Administration, HR Operations or HR Shared Services experience Previous team leadership or supervisory experience within a busy HR function Excellent knowledge of the employee lifecycle and HR administration best practice Good understanding of UK employment legislation and GDPR requirements Experience working with HR systems and employee data management Strong stakeholder management and communication skills A proactive, solutions-focused mindset with a passion for continuous improvement CIPD Level 5 or above (desirable) To find out more about this role please click the link to apply or contact Alex Wright @ Forward Role for more details As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.
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