Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Technology Support EngineerWorking arrangement: Hybrid - 3 days per week in the office
Employment type: Full-time
Sector: financial services
Salary: Up to £55,000
The OpportunityWe are looking for a technically capable Technology Support Engineer to support and improve the internal IT environment of an established, technology-led business.
This is a hands-on role combining advanced IT support, endpoint management, cloud application administration, identity and access management, service management and workplace technology. You will act as an escalation point for complex technical issues, take ownership of the device lifecycle and work closely with IT and Security colleagues to maintain a reliable, secure and efficient technology environment. The successful candidate will be comfortable working across Apple and Windows devices, administering cloud-based platforms, automating repetitive tasks and delivering excellent support to both office-based and remote colleagues.
Key Responsibilities1. IT Support and Service Delivery
- Act as an escalation point for complex incidents and service requests, taking ownership through to resolution within agreed SLAs.
- Triage, prioritise and manage support queues, ensuring accurate ticket categorisation and appropriate escalation.
- Investigate recurring issues, perform root cause analysis and produce post-incident reports.
- Maintain troubleshooting documentation, technical procedures and knowledge base articles.
- Improve self-service resources and identify opportunities to streamline support through automation.
2. Endpoint and Device Management
- Manage the full device lifecycle, including procurement, zero-touch enrolment, deployment, maintenance and secure decommissioning.
- Administer Jamf Pro and Microsoft Intune to manage Apple macOS and Windows 11 devices.
- Configure device compliance policies, application deployment, patching, operating system updates and endpoint security controls.
- Troubleshoot hardware, operating system, encryption, connectivity and application issues, including FileVault, BitLocker and macOS Keychain.
- Support iOS/iPadOS devices and a small number of Linux endpoints.
- Work with Security colleagues to maintain device compliance and endpoint protection. xgikmsk
3. Google Workspace Administration
- Administer Google Workspace, including users, groups, organisational units, shared drives and licences.
- Manage joiner, mover and leaver Please click on the apply button to read the full job description
Technical Support Engineer employer: We Are Dcoded
As a Data Business Partner in our fast-growing international organisation, you will thrive in a dynamic work culture that values innovation and collaboration. We offer competitive benefits, a commitment to employee growth through continuous learning opportunities, and the chance to make a meaningful impact on our data strategy during a transformative period. Join us to be part of a team that prioritises your professional development while driving significant change in the finance and banking sector.
