Senior Customer Success Manager | £60,000-£70,000 | London (Hybrid)
If you're a Customer Success professional who knows your programmatic from your performance marketing and your retention from your revenue growth, this could be the role for you.
We're working with a growing B2B AdTech business that is transforming the way brands and agencies use data, audiences and technology to deliver better digital advertising.
They're now looking for a Senior Customer Success Manager to take ownership of a portfolio of high-value enterprise accounts and play a key role in both customer retention and commercial growth.
What's in it for you?
This isn't a CSM role where you simply keep clients happy and wait for the next renewal.
You'll be a strategic partner to your customers - understanding their challenges, getting under the skin of their advertising strategies and helping them get genuine value from the technology and solutions available to them.
And yes… there's a strong commercial element.
You'll be expected to spot opportunities, grow existing relationships and turn great customer relationships into upsell, cross-sell and expansion opportunities.
What you'll be doing
- Managing a portfolio of high-value enterprise clients
- Building trusted relationships with senior marketing, media, digital and data stakeholders
- Driving retention, engagement and account growth
- Identifying and converting upsell and cross-sell opportunities
- Leading customer business reviews and presenting performance, insights and recommendations
- Using data and campaign performance to demonstrate customer value
- Becoming a trusted advisor on digital advertising and programmatic
- Working closely with Sales, Product, Marketing and Operations to deliver an excellent customer experience
- Proactively identifying risks, solving problems and keeping customers firmly on board
What we're looking for
- 4+ years' experience in Customer Success, Account Management or a similar commercial client-facing role
- Strong, recent experience in digital advertising / programmatic / AdTech / MarTech / media
- Experience managing enterprise accounts and high-value portfolios
- A proven track record of retention and revenue growth
- Experience with upselling, cross-selling and account expansion
- Strong commercial instincts - you naturally spot opportunities to grow an account
- The confidence to work with senior stakeholders and influence decision-makers
- Excellent communication and presentation skills
- A genuine understanding of the digital advertising ecosystem
What's on offer?
£60,000-£70,000 per annum
- London - hybrid working
- 25 days annual leave
- Private medical
- Pension
- Life Assurance
- Maternity & paternity pay
- Cycle to work scheme
- Electric Car Salary Sacrifice
Sound like you?
If you're a commercially minded CSM who loves big accounts, big relationships and growing revenue, we'd love to hear from you.
This is a great opportunity to join a business operating at the cutting edge of B2B advertising, data and AdTech, with plenty of scope to make your mark.
We Are Aspire Ltd are a Disability Confident Committed employer
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Senior Customer Success Manager employer: We Are Aspire Ltd
Join a leading global news and media organisation that values innovation and collaboration, offering a dynamic work environment in London. As a Senior Business Manager, you'll benefit from a hybrid working model, competitive salary, and opportunities for professional growth while driving the commercial success of our print newspaper portfolio. Our inclusive culture fosters teamwork and creativity, ensuring you have the support and resources needed to excel in your role and make a meaningful impact.
