At a Glance
- Tasks: Deliver exceptional customer service and convert enquiries into successful sales.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Competitive salary, flexible working, and opportunities for growth.
- Other info: Diverse and inclusive workplace encouraging all to apply.
- Why this job: Make a real impact by helping customers and driving sales success.
- Qualifications: GCSEs required; customer service or sales experience preferred.
The predicted salary is between 28000 - 28000 £ per year.
Location: Stretford
Salary: £28k
Full time: Permanent (37.5 hours per week)
Hybrid: 3 office – 2 home
Our client is looking for a dedicated Account Executive to join their team. In this role, you will be responsible for delivering remarkable customer service, efficiently processing sales orders, and managing inbound enquiries across various channels including the website, email, and telephone.
The core focus of this position is to convert enquiries into successful orders by providing accurate, timely, and professional support at every stage of the customer journey.
The Role:
- Accurately process website orders and proactively convert quotations into confirmed sales.
- Provide expert guidance on product features, pricing, lead times, and artwork requirements to assist customer decision-making.
- Coordinate with suppliers to manage bespoke requests, stock levels, and fulfillment logistics.
- Manage customer claims regarding quality or delivery, escalating complex cases as necessary to ensure satisfaction.
- Handle high-volume inbound enquiries across all channels, utilising upselling and cross-selling techniques to drive repeat business.
- Build comprehensive product and systems knowledge through regular training, supplier briefings, and industry events.
Success in this role is measured through transparent metrics, including:
- Sales Targets: Achievement of specific order line goals.
- Service Quality: Monitoring of Net Promoter Scores (NPS) and direct customer feedback.
- Business Impact: Regular updates on overall company performance and growth.
Skills we are looking for:
- Essential: GCSEs or equivalent.
- Proven track record in a customer service or sales-oriented environment.
- IT literate (Microsoft 365 or equivalent).
- Desirable: A-Levels or further higher education qualifications.
- Experience in retail, inbound sales, or the promotional products/print industry.
- Familiarity with direct marketing or inbound sales workflows.
To be considered for the higher salary tier, you should possess extensive experience in high-growth commercial settings with a clear history of achieving and exceeding targets.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
We are more than happy to discuss any reasonable adjustments that you may require.
Interested? Please apply now. We look forward to hearing from you!
Account Executive in Stretford employer: We Are Adam
As a Contracts and Frameworks Manager at our innovative UK technology partner, you will thrive in a dynamic work culture that values collaboration and professional growth. We offer competitive salaries, comprehensive benefits, and opportunities for continuous learning, ensuring that you can develop your skills while making a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Stretford
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Executive at We Are Adam, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including We Are Adam. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Executive in Stretford
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for We Are Adam:When writing your cover letter, make sure to tailor your message specifically for We Are Adam. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at We Are Adam
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show We Are Adam that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show We Are Adam that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with We Are Adam’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
