At a Glance
- Tasks: Manage high-profile accounts and drive digital transformation for top clients.
- Company: Dynamic digital experience agency in Central London.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Be a key player in transforming the arts, culture, and education sectors.
- Qualifications: 3-5 years of account management experience in a digital agency.
The predicted salary is between 46000 - 50000 £ per year.
Location: Central London
Company: digital experience and transformation agency
Salary: £46k to £50k DOE
Hybrid: 2-3 days per week office, the rest WFH (occasional travel for client meetings and team days is required)
Permanent: Full time
We are on the lookout for a Senior Account Manager to join an established agency to manage a high-profile portfolio within the professional membership, arts and culture, and higher education sectors. Supporting the Client Strategy Partner and Account Director, the successful candidate will drive digital transformation and web platform opportunities for some of the agency’s largest clients. This role requires 3-5 years of commercial experience and a sophisticated understanding of sector-specific needs, including revenue generation, ticketing, and audience strategies. The SAM will act as a strategic bridge, ensuring digital delivery aligns perfectly with the clients' overarching missions and organisational objectives.
Key Responsibilities:
- Proactively manage client expectations to ensure a high-value, effective partnership while promptly addressing any service issues.
- Collaborate with delivery teams to ensure seamless project handovers and provide the necessary foundations for team success.
- Oversee support activities to ensure all requests are acknowledged and resolved within agreed Service Level Agreements.
- Act as the primary escalation point for project or support concerns, resolving issues internally or escalating them further when necessary.
- Work with the Account Director to ensure Statements of Work accurately define requirements, budgets, and timelines prior to client sign-off.
- Manage contractual obligations and mitigate risks, including oversight of third-party partners and contractors.
- Maintain the financial health of accounts by monitoring project margins and overall profitability.
- Develop a deep understanding of client needs beyond day-to-day tasks to support their broader organisational goals.
- Identify networking opportunities and industry events to promote the agency brand and expand the portfolio.
About you:
- Proven background as a Senior Account Manager within a digital agency, specifically serving membership organisations, visitor attractions, or higher education.
- Exceptional ability to listen, negotiate, and influence key stakeholders through professional presentations and written communication.
- Confident in financial planning, budget reporting, and maintaining account profitability.
- Skilled at managing multiple priorities with high attention to detail and a proactive approach to identifying risks or opportunities.
- The upper end of the salary range is reserved for candidates with extensive experience across the full digital lifecycle, including SEO, UX best practices, backlog management, and the coordination of localized content for international teams.
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
We are more than happy to discuss any reasonable adjustments that you may require.
Interested? Please apply now. We look forward to hearing from you!
Senior Account Manager employer: We Are Adam
As a Contracts and Frameworks Manager at our innovative UK technology partner, you will thrive in a dynamic work culture that values collaboration and professional growth. We offer competitive salaries, comprehensive benefits, and opportunities for continuous learning, ensuring that you can develop your skills while making a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the arts, culture, and higher education sectors. It’s all about making those connections that could lead to your next big opportunity.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on digital transformation and how you've tackled challenges in previous roles. This will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly, express your interest, and highlight how your skills can benefit their team. We love candidates who take initiative!
✨Tip Number 4
Keep it casual but professional in interviews. Be yourself, share your passion for the sector, and don’t forget to ask insightful questions about the company’s goals. This shows you’re genuinely interested and ready to contribute.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in digital transformation and managing client relationships, especially in the arts, culture, or higher education sectors.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven success in previous positions and how you can bring that expertise to our team.
Showcase Your Communication Skills:Since this role requires exceptional written communication, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to influence and negotiate through your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at We Are Adam
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the agency's key clients in the membership, arts and culture, and higher education sectors. Familiarise yourself with their missions, challenges, and recent projects. This will help you demonstrate how your experience aligns with their needs and how you can drive digital transformation for them.
✨Showcase Your Financial Savvy
Be prepared to discuss your experience with financial planning and maintaining account profitability. Bring examples of how you've successfully managed budgets and improved project margins in previous roles. This will show that you can handle the financial aspects of the Senior Account Manager position effectively.
✨Highlight Your Communication Skills
As a Senior Account Manager, you'll need to influence and negotiate with key stakeholders. Prepare to share specific examples of how you've successfully communicated complex ideas or resolved conflicts in the past. This will showcase your ability to build strong client relationships and ensure effective partnerships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of situations where you've had to address service issues or manage client expectations. Practising these scenarios will help you articulate your thought process and demonstrate your proactive approach.
