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- Tasks: Lead the development of professional learning experiences and enhance customer engagement.
- Company: Respected awarding body known for quality and integrity in professional development.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Shape impactful learning products and make a difference in professional standards.
- Qualifications: Experience in learning environments and strong interpersonal skills.
- Other info: Join a collaborative team focused on continuous improvement and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
This organisation is a well-established, respected awarding and professional development body operating within a regulated environment. Known for the quality and integrity of its learning offer, it has built long-standing relationships with its customers and is well renowned in the marketplace on the strength of its standards, credibility and values. Now at an important stage of its evolution, the focus is on thoughtfully expanding its professional development offering.
The Professional Development Manager will sit at the heart of this work, owning the CPD platform and shaping the end-to-end learning experience. Working closely with colleagues, the role will translate customer insight, stakeholder feedback and data into high-quality, accessible learning products that enhance professional standards.
Key accountabilities include:
- You will lead the organisation’s professional development and CPD offering end to end, ensuring customers feel supported, listened to and valued throughout their journey.
- You will actively engage with a wide range of internal and external stakeholders to understand evolving needs, expectations and priorities, using strong interpersonal skills to build trust, influence effectively and bring others with you.
- You will work collaboratively with colleagues to shape and develop the CPD proposition, ensuring new learning modules are accessible, well-positioned and aligned to both organisational values and commercial objectives.
- You will use customer feedback, stakeholder insight and performance data to evaluate effectiveness, inform decision-making and drive continuous improvement.
- You will represent the organisation at events and forums, acting as a confident, professional and values-led ambassador.
- You will lead, motivate and develop a small professional development team, providing clear direction, support and accountability, while fostering a collaborative and high-performing culture.
- Customer queries and issues will be handled promptly and professionally, with a strong service ethos that maintains trust and long-term engagement.
- Clear, concise updates and reports will be prepared for senior stakeholders to provide insight into performance, risks and opportunities.
Who this role is for:
This role will suit someone who is commercially curious yet deeply values-led. You may come from a B2C learning, education, membership or professional services environment and enjoy building propositions that balance quality, compassion and commercial discipline. You will be comfortable working with multiple stakeholder groups, influencing at different levels, and operating with both autonomy and accountability. Experience within regulated or assessed learning environments is helpful but not essential; mindset, empathy and capability matter most. You’ll have a track record of success within a similar role, and this may be a growth opportunity for someone to step into. Likewise, a business qualification would be useful.
Hybrid working is offered, with 1–2 days per week based in the Lancashire office. This is a permanent role, and working hours are 9-5pm Monday to Friday.
Professional Development Manager employer: We Are Adam
Contact Detail:
We Are Adam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who genuinely cares about contributing to their professional development offerings.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience and insights can enhance their CPD platform. Use specific examples from your past roles to demonstrate your impact and how you can bring value to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Professional Development Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in professional development and stakeholder engagement. We want to see how your skills align with our values and the specific needs of the role.
Showcase Your Impact: When detailing your previous roles, focus on the impact you've made. Use metrics or examples to illustrate how you've enhanced learning experiences or improved customer satisfaction. This will help us see your potential contribution to our team.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for professional development and how it aligns with our mission. This helps us get a sense of who you are beyond your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application is seen by the right people and allows us to process it efficiently. We can't wait to hear from you!
How to prepare for a job interview at We Are Adam
✨Know Your Stuff
Make sure you understand the organisation's values and how they align with your own. Familiarise yourself with their CPD offerings and think about how you can contribute to enhancing them. This will show that you're genuinely interested and prepared.
✨Showcase Your Interpersonal Skills
Since this role is all about building relationships, be ready to demonstrate your strong interpersonal skills. Prepare examples of how you've successfully engaged with stakeholders in the past and how you’ve influenced decisions through collaboration.
✨Be Data-Driven
The job involves using customer feedback and performance data to drive improvements. Come prepared with examples of how you've used data to inform your decisions or enhance learning experiences in previous roles. This will highlight your analytical thinking.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle customer queries and issues. Think of scenarios where you've resolved conflicts or improved customer satisfaction. This will help you illustrate your problem-solving skills and service ethos effectively.
