At a Glance
- Tasks: Lead contract lifecycle, ensuring delivery excellence and driving account growth.
- Company: Premier UK tech partner known for expertise and a vibrant workplace culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Join a dynamic team with a focus on accountability and proactive performance.
- Why this job: Make a real impact by enhancing customer success and driving business growth.
- Qualifications: Experience in contract management and customer success within tech environments.
The predicted salary is between 40500 - 49500 £ per year.
Contract Performance Lead
Location
Any of the following offices; Manchester, Leeds, Birmingham, , Buckinghamshire, London, or the South Coast
Salary
- Hybrid: 2-3 days in the office
- Permanent: Full time
Our client is a premier UK technology partner, celebrated for their technical expertise and industry-leading workplace culture.
They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion.
In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards.
Leveraging the trust you build through reliable execution, you’ll safeguard customer retention while proactively identifying avenues for account growth.
The Role
- Lead the complete contract lifecycle, from onboarding and obligation tracking to renewals and amendments.
- Maintain a central register of client SLAs, KPIs, and deliverables, proactively resolving scope creep and contractual risk.
- Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions.
- Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric.
- Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments are at risk.
- Serve as the business's internal delivery conscience, raising uncomfortable truths to protect performance standards.
- Own retention strategy, taking proactive measures to eliminate churn and non-renewal risks.
- Spot at-risk accounts early and lead targeted operational recovery plans.
- Feed lessons learned from lost accounts and near-misses back into delivery and account planning.
- Leverage reliable delivery to build client trust and uncover expanding business opportunities.
- Coach the team to identify unmet client needs and feed qualified leads to Sales/Account Management.
- Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity.
- Manage, coach, and set high performance standards for the customer success team.
- Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability.
About you
- Proven background in contract management, service delivery, or customer success within an IT reseller, MSP, VAR, or tech services environment.
- Track record of managing SLAs, KPIs, commercial governance, and driving customer retention/churn reduction.
- Demonstrated people management experience leading customer-facing teams.
- Knowledge of IT hardware, software, services contracts, licensing, and vendor terms (highly desirable).
- Strong commercial acumen with the ability to interpret and navigate complex contract language.
- Confident holding senior stakeholders accountable while maintaining positive working relationships.
- Trust-focused approach to client relationships, converting delivery credibility into organic commercial insights.
- Data-driven mindset with experience using dashboards and performance reports to guide decision-making.
- Ability to understand and balance the differing perspectives of sales, operations, and customers.
To secure the top end of the salary range, you’ll need MSP/IT experience, a proven track record of managing SLAs to boost customer retention, and the commercial confidence to hold stakeholders accountable.
We are more than happy to discuss any reasonable adjustments that you may require.
Interested? Please apply now.
We look forward to hearing from you!
Contract Performance Lead in Bolton employer: We Are Adam
As a Contracts and Frameworks Manager at our innovative UK technology partner, you will thrive in a dynamic work culture that values collaboration and professional growth. We offer competitive salaries, comprehensive benefits, and opportunities for continuous learning, ensuring that you can develop your skills while making a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Performance Lead in Bolton
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Contract Performance Lead at We Are Adam!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like We Are Adam or be willing to refer you for that Contract Performance Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from We Are Adam who’s on the lookout for their next Contract Performance Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Contract Performance Lead role at We Are Adam!
We think you need these skills to ace Contract Performance Lead in Bolton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at We Are Adam. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at We Are Adam
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at We Are Adam. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
