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- Tasks: Manage high-profile accounts in arts, culture, and higher education while driving digital transformation.
- Company: Join a dynamic digital experience agency with a focus on innovation.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
- Why this job: Make a real impact by shaping digital strategies for leading organisations.
- Qualifications: 3-5 years of experience in account management within a digital agency.
The predicted salary is between 45000 - 55000 £ per year.
We are on the lookout for a Senior Account Manager to join an established agency to manage a high-profile portfolio within the professional membership, arts and culture, and higher education sectors. Supporting the Client Strategy Partner and Account Director, the successful candidate will drive digital transformation and web platform opportunities for some of the agency’s largest clients. This role requires 3-5 years of commercial experience and a sophisticated understanding of sector-specific needs, including revenue generation, ticketing, and audience strategies.
The SAM will act as a strategic bridge, ensuring digital delivery aligns perfectly with the clients' overarching missions and organisational objectives.
- Proactively manage client expectations to ensure a high-value, effective partnership while promptly addressing any service issues.
- Collaborate with delivery teams to ensure seamless project handovers and provide the necessary foundations for team success.
- Oversee support activities to ensure all requests are acknowledged and resolved within agreed Service Level Agreements.
- Act as the primary escalation point for project or support concerns, resolving issues internally or escalating them further when necessary.
- Work with the Account Director to ensure Statements of Work accurately define requirements, budgets, and timelines prior to client sign-off.
- Manage contractual obligations and mitigate risks, including oversight of third-party partners and contractors.
- Maintain the financial health of accounts by monitoring project margins and overall profitability.
- Develop a deep understanding of client needs beyond day-to-day tasks to support their broader organisational goals.
- Identify networking opportunities and industry events to promote the agency brand and expand the portfolio.
Proven background as a Senior Account Manager within a digital agency, specifically serving membership organisations, visitor attractions, or higher education. Confident in financial planning, budget reporting, and maintaining account profitability. Skilled at managing multiple priorities with high attention to detail and a proactive approach to identifying risks or opportunities.
The upper end of the salary range is reserved for candidates with extensive experience across the full digital lifecycle, including SEO, UX best practices, backlog management, and the coordination of localized content for international teams.
At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
Account Managers/Senior Account Manager employer: We Are Adam
Contact Detail:
We Are Adam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Managers/Senior Account Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with professionals in the arts, culture, and higher education sectors. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in digital transformation and client management. We want you to demonstrate how you can drive success for their clients.
✨Tip Number 3
Prepare for interviews by researching the agency’s past projects and clients. We recommend having specific examples ready that showcase your skills in managing accounts and delivering results. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re all about making the process as smooth as possible for you, so take that step and get your name in the mix!
We think you need these skills to ace Account Managers/Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in digital transformation and managing client relationships, especially in the arts, culture, or higher education sectors. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive value for our clients. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Understanding of the Sector: Demonstrate your knowledge of the professional membership, arts, and culture, and higher education sectors. We’re looking for someone who understands the unique challenges and opportunities these areas present, so don’t hold back on sharing your insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at We Are Adam
✨Know Your Sector
Make sure you brush up on the specific needs of the professional membership, arts and culture, and higher education sectors. Understanding revenue generation, ticketing, and audience strategies will show that you're not just familiar with the role but also passionate about the industry.
✨Showcase Your Experience
Prepare to discuss your previous roles as a Senior Account Manager in a digital agency. Highlight your experience with managing client expectations, overseeing project handovers, and maintaining account profitability. Use specific examples to illustrate how you've successfully navigated challenges in the past.
✨Be Proactive
Demonstrate your proactive approach by discussing how you've identified risks or opportunities in previous projects. Talk about how you’ve managed multiple priorities while ensuring high attention to detail. This will show that you can handle the demands of the role effectively.
✨Engage with the Team
Since this role involves collaboration with delivery teams, be ready to discuss how you’ve worked with others to ensure seamless project execution. Mention any experiences where you’ve acted as a bridge between clients and internal teams, ensuring everyone is aligned with the client's goals.