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- Tasks: Lead daily operations of training centre, ensuring exceptional service and client satisfaction.
- Company: Dynamic organisation focused on Learning & Development with a people-oriented culture.
- Benefits: Competitive salary, professional development opportunities, and a vibrant work environment.
- Other info: Join a supportive team with opportunities for growth and innovation.
- Why this job: Make a real impact by enhancing the learning experience for clients and learners.
- Qualifications: Experience in operations or front-of-house roles, strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic and highly organized Learning Services Operations Team Lead to oversee the day-to-day delivery of our training centre/meeting room operations and our managed learning service clients. This role requires a strong focus on customer service, operational excellence, and stakeholder engagement. You’ll play a critical role in ensuring an exceptional onsite experience for our learners and clients as well as smooth support to our managed learning service clients by working closely with internal teams and external suppliers. If you are proactive, people-oriented, and passionate about Learning & Development, we’d love to hear from you.
Key Responsibilities
- Lead the daily operations of the meeting rooms/co‑working space, ensuring service standards are met and exceeded.
- Deliver exceptional front-of-house service to clients, learners, and visitors; manage reception duties including meet and greet, handling queries, and liaising with suppliers.
- Collaborate with the premises team to maintain high standards of cleanliness and readiness across reception, meeting rooms, and dining area.
- Respond to and resolve onsite queries and escalate facility-related issues for prompt resolution.
- Ensure Health & Safety and evacuation procedures are understood and followed by all visitors and staff.
- Ensure administrative activities for our leadership development programmes and managed learning services clients are actioned in a timely manner.
- Act as the primary point of contact for learners and clients, supporting them with queries related to training, room bookings and ILM qualifications.
- Maintain and update our client learning portals, handling scheduling, registration, learner tracking, and reporting.
- Assist with events and business development initiatives as required.
- Oversee inventory management and supply ordering to ensure smooth day-to-day operations.
- Collect and act on customer feedback to continuously improve service quality.
- Support ongoing development and implementation of internal processes and procedures, ensuring we stay ISO compliant.
- Identify new opportunities for operational improvement and an enhanced client experience.
Skills and Experience Required
- Proven experience in a similar operations or front‑of‑house role, ideally within a training or learning services environment.
- Strong understanding of customer service principles and a commercial mindset.
- Exceptional organisational and time management skills; able to manage multiple priorities effectively.
- Strong verbal and written communication skills.
- Excellent IT proficiency, including MS Outlook, Word, and Excel.
- Strong stakeholder engagement skills with the ability to influence and build relationships across levels.
Personal Attributes
- Positive, enthusiastic, and proactive approach to work.
- Approachable, friendly, and committed to providing an outstanding client experience.
- Confident and professional in appearance and communication.
- A team player who can also work independently and take initiative.
- Reliable, punctual, and resilient with strong problem‑solving skills.
- Adaptable to change and capable of handling shifting priorities.
- High attention to detail and a commitment to maintaining high standards.
Learning Services Operations Team Lead in Horsham employer: WDR Ltd
Contact Detail:
WDR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Services Operations Team Lead in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your passion for Learning & Development during interviews. Share specific examples of how you've improved customer service or operational processes in previous roles. We want to see that enthusiasm and commitment to excellence!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Learning Services Operations Team Lead in Horsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations and customer service. We want to see how your skills align with the role of Learning Services Operations Team Lead, so don’t hold back on showcasing relevant achievements!
Show Your Passion: Let your enthusiasm for Learning & Development shine through in your application. We’re looking for someone who’s not just qualified but also genuinely excited about improving the learner experience and operational excellence.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will help us quickly see how you fit the role and what you can bring to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at WDR Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Learning Services Operations Team Lead. Familiarise yourself with the key tasks mentioned in the job description, such as managing meeting room operations and delivering exceptional customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond for clients or resolved issues effectively. Be ready to discuss how you can apply these skills to enhance the onsite experience for learners and clients.
✨Demonstrate Organisational Prowess
The ability to manage multiple priorities is crucial for this position. During the interview, share specific strategies you use to stay organised and efficient. You might mention tools or methods you employ to keep track of tasks, manage schedules, or coordinate with teams, showcasing your proactive approach to operations.
✨Engage with Stakeholders
Stakeholder engagement is a key part of this role, so be prepared to discuss how you've built relationships in previous positions. Highlight your communication skills and give examples of how you've influenced others or collaborated with different teams. This will show that you can effectively liaise with both internal teams and external suppliers.