At a Glance
- Tasks: Support individuals experiencing homelessness with tailored outreach and case management.
- Company: Join Via, a dedicated organisation focused on improving health and wellbeing for vulnerable communities.
- Benefits: Enjoy 30 days annual leave, professional development, and a supportive team environment.
- Other info: Work across multiple service hubs in Redbridge, with opportunities for training and career progression.
- Why this job: Make a real impact in people's lives while gaining valuable experience in health and social care.
- Qualifications: Strong communication skills and empathy are essential; language skills in Punjabi, Romanian, Lithuanian or Russian are a plus.
The predicted salary is between 24100 - 27400 € per year.
Overview
Job Reference JOB0193 | Location Ilford, London Borough of Redbridge | Salary £29,124 - £32,946 per annum, including London Weighting where appropriate | Vacancy Type Permanent/Full Time | Working Hours 37.5 hours per week | Application Deadline Sunday, October 19, 2025
The Role
You will be a professional and motivated individual who is committed to providing assertive outreach and case management to engage or re-engage people who are experiencing homelessness or are at risk of homelessness into wellbeing services and drug and alcohol treatment. You’ll be able to work independently, but also as part of a supportive team. Some key aspects of the role include:
- To carry out triage and comprehensive substance misuse assessments, risk assessments and develop person-centred care plans and risk management plans.
- To provide evidence-based psychosocial interventions that align to the individual’s needs and goals, drawing upon Via’s Core Model curriculum and other tools and techniques, such as ITEP maps.
- Conduct street outreach to engage/reengage homeless individuals who are misusing drugs or alcohol.
- Deliver satellite provisions within local services e.g. hostels and day centres.
- Provide effective and relevant harm reduction advice and interventions, including needle exchange, advice about synthetic opioids, and suicide prevention.
- Represent Via by working professionally in collaboration with partner agencies including those in housing, immigration, healthcare, etc.
Strong communication skills, empathy and patience are needed for the post holder to providing care to service users who have diagnosed mental illness, have experienced complex trauma, and who experience difficulties engaging with mainstream services.
Language skills in Punjabi, Romanian, Lithuanian or Russian would be desirable but are not essential.
The Service
Via’s Outreach service in Redbridge is collocated with and works alongside Via’s other services in Redbridge. These include the Adult and Young People’s Drug and Alcohol Services, a sexual health service for young people and vulnerable adults, and our smoking cessation service. Whilst focusing on people’s alcohol or drug use, the outreach team work closely with a wide range of other partner agencies who also support of people who are experiencing homelessness or are vulnerably housed, to ensure that a wide range of services are able to reach them to reduce inequalities and improve their health and wellbeing.
Professional Development
Via is committed to the ongoing professional development of all our staff. Through joining Via, you will receive a warm welcome, peer support, access to a wide range of training, including trauma informed care, and Via’s ‘Tackling Substance Misuse’ qualification which supports practitioners’ progression through the pay scales. Practitioners have regular supervision and clinical reflective practice, and have opportunities to thrive in a lively and aspirational organisation.
Location
The role covers multiple service hubs across the Borough of Redbridge with the main base being our Via hub in Ilford.
Benefits
To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package
How to Apply
For an informal discussion about the position please contact Zoe Pithers, Team Leader via Zoe.Pithers@viaorg.uk
The closing date for applications is Sunday 19th October at midnight.
All our applications are sifted by humans. Please send us applications that reflect your own knowledge, experience and values and not applications that have been generated by artificial intelligence (AI).
We accept applications via https://www.viaorg.uk/work-at-via/career-paths/ using our short application form, and your CV. For guidance on how to complete the application visit https://www.viaorg.uk/work-at-via/how-to-apply/ . Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.
Via welcomes enquiries from everyone, and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.
We’re a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs, please confirm in the personal statement part of our application form that you are applying under this scheme.
Appointment to all our posts are subject to satisfactory completion of our safeguarding checks including DBS and we follow safer recruiting principles.
Please email people@viaorg.uk if you have any recruitment enquiries or if you require this documentation in an accessible format.
Job Profile JD Outreach Practitioner
Outreach Practitioner in Ilford employer: Wdp
At Via, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters professional growth through comprehensive training and development opportunities, including trauma-informed care and substance misuse qualifications. Located in Ilford, our outreach team collaborates closely with various partner agencies, ensuring a diverse and enriching environment for staff while providing vital services to those experiencing homelessness and substance misuse.
StudySmarter Expert Advice🤫
We think this is how you could land Outreach Practitioner in Ilford
✨Tip Number 1
Familiarise yourself with the local services and organisations that support individuals experiencing homelessness in Redbridge. Understanding the landscape of available resources will help you demonstrate your knowledge during interviews and show your commitment to the community.
✨Tip Number 2
Network with professionals already working in outreach or related fields. Attend local events or workshops focused on homelessness and substance misuse to build connections and gain insights into best practices, which can be invaluable when discussing your approach in interviews.
✨Tip Number 3
Brush up on your communication skills, especially in relation to empathy and active listening. Practising these skills with friends or family can prepare you for the types of interactions you'll have with service users, showcasing your ability to connect with those in need.
✨Tip Number 4
Research Via's Core Model curriculum and other relevant tools mentioned in the job description. Being able to discuss these frameworks and how you would apply them in practice will set you apart as a knowledgeable candidate who is ready to hit the ground running.
We think you need these skills to ace Outreach Practitioner in Ilford
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Outreach Practitioner. Familiarise yourself with the key aspects of the role, such as conducting assessments and providing psychosocial interventions.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication skills, empathy, and any experience working with vulnerable populations or in health and social care.
Craft a Personal Statement:Write a compelling personal statement that reflects your passion for supporting individuals experiencing homelessness and substance misuse. Share specific examples from your past experiences that demonstrate your commitment and suitability for the role.
Proofread Your Application:Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Wdp
✨Show Your Passion for Outreach Work
Make sure to express your genuine interest in supporting individuals experiencing homelessness and substance misuse. Share any personal experiences or motivations that drive you to work in this field, as it will resonate with the interviewers.
✨Demonstrate Empathy and Communication Skills
Prepare examples of how you've effectively communicated with vulnerable individuals in the past. Highlight your ability to listen actively and respond with empathy, as these skills are crucial for an Outreach Practitioner.
✨Familiarise Yourself with Relevant Models and Techniques
Research Via's Core Model curriculum and other psychosocial interventions mentioned in the job description. Being able to discuss these methods during your interview will show that you're proactive and knowledgeable about the role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios you could face as an Outreach Practitioner. Think through how you would handle situations involving complex trauma or resistance from service users, and be ready to articulate your thought process.
