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- Tasks: Support individuals affected by substance misuse with empathy and professionalism.
- Company: Join a caring organisation dedicated to health and wellbeing.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for helping others and strong communication skills.
- Other info: Dynamic role with a focus on teamwork and community impact.
The predicted salary is between 23821 - 25900 £ per year.
Location: Gloucester, Gloucestershire
Salary: £23,821.00‑£25,900.00 per annum, dependent on experience
Type: Permanent, Full Time
Hours: 37.5 hours per week (9am‑5pm, Monday‑Friday)
Application Deadline: Tuesday, 12 May 2026
About the Organization
Via is committed to providing health and wellbeing support to people affected by alcohol and drug use. The organization emphasizes core values of Care, Be human, and Do the right thing. Via aims to nurture a positive workplace culture where colleagues feel valued, recognised, empowered, and supported.
Responsibilities
- Handle telephone, email and in‑person enquiries with empathy, accuracy and professionalism.
- Act as the consistent point of contact for ongoing queries related to new referrals, appointment bookings, or service processes.
- Maintain accurate and timely records on the case management system.
- Identify risks during referral screening and day‑to‑day contact, escalating concerns in line with Safeguarding policies.
- Assist in other administration areas, including prescriptions and invoicing when required.
Qualifications
- Passion for working with people affected by substance misuse or other vulnerabilities.
- Confident communication and interpersonal skills, with the ability to build rapport quickly with diverse groups.
- Strong IT skills.
- Desirable experience with safeguarding principles and handling sensitive information.
- Ability to stay calm under pressure and be a good listener.
Contact
Our Senior Administrator, Piper Holmes, is happy to discuss this role. Please contact via email at piper.holmes@viaorg.uk.
Administrator in Gloucester employer: Wdp
Contact Detail:
Wdp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Via or similar organisations. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and empathy in communication. We want to show that you can handle enquiries with care and professionalism!
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with case management systems and how you maintain accurate records. This is key for the Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Administrator in Gloucester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting people affected by substance misuse shine through. We want to see that you genuinely care about making a difference in their lives.
Be Professional and Personable: Remember, you're applying for an Administrator role where communication is key. Use a friendly yet professional tone in your written application to show us you can handle enquiries with empathy and accuracy.
Highlight Relevant Skills: Make sure to showcase your strong IT skills and any experience you have with safeguarding principles. We’re looking for someone who can maintain accurate records and handle sensitive information with care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process.
How to prepare for a job interview at Wdp
✨Know the Organisation
Before your interview, take some time to research Via and its core values. Understanding their commitment to health and wellbeing support will help you align your answers with their mission. This shows that you’re genuinely interested in the role and the organisation.
✨Showcase Your Communication Skills
As an Administrator, you'll need to handle enquiries with empathy and professionalism. Prepare examples from your past experiences where you've successfully communicated with diverse groups. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate IT Proficiency
Since strong IT skills are essential for this role, be ready to discuss your experience with case management systems or any relevant software. If possible, bring along examples of how you've used technology to improve efficiency in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle sensitive information and stay calm under pressure. Think of specific situations where you’ve had to identify risks or manage difficult conversations, and be prepared to explain how you handled them effectively.