At a Glance
- Tasks: Manage applications, allocations, and partnerships while ensuring customer satisfaction.
- Company: Vico Homes provides lettings services, helping members find their ideal homes.
- Benefits: Enjoy 26 days holiday, flexible working options, and a fantastic health package.
- Other info: Must hold a valid UK driving licence and be open to flexible hours.
- Why this job: Join a supportive team focused on community impact and personal development.
- Qualifications: Level 4 qualification or working towards, leadership skills, and customer-focused experience required.
The predicted salary is between 36000 - 60000 € per year.
Who we are:
Homesearch is the lettings service provided by Vico Homes. Each week, we advertise all available homes from Vico Homes and other Registered Social Landlords on our Homesearch website. Our aim is to provide our members all the information needed to be able to apply for one of these homes.
Join our Homesearch team as a Senior Homesearch Officer, where you will assist in the management of applications, allocations, voids and new tenancies ensuring a comprehensive customer focused service for all users.
What youll be doing:
As the Senior Homesearch Officer, you will be responsible for the day-to-day operational management and development of the service. Your responsibilities will include:
- Manage complex Homesearch applications
- Manage adverts for homes
- Maintain relationships with internal and external partners
- Implement policy changes and handle complaints
- Establish partnerships with external agencies
- Contribute to strategy development and team plans
- Ensure tenancy allocations adhere to policies and legislation
- Assist in minimising void rent loss and enhancing customer satisfaction
- Promote health and safety, and a safe working environment
What were looking for:
To join our Homesearch department, were looking for someone with:
- a qualification at Level 4 of the Regulated Qualifications Framework or working towards;
- evidence of setting and achieving performance targets;
- effective leadership skills;
- evidence of successful partnership working with communities and internal and external stakeholders;
- an understanding of and the ability to apply the appropriate legislation policies and procedures specifically relating to tenancy and debt management; and
- evidence of a customer focused approach to service users whilst developing the strengths of individuals.
This post also requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the district and our wider operating area and you may be required to work out of normal hours such as evenings and weekends to meet the needs of the customers and the business.
For more details on what were looking for in this role, head to the related documents section and download the Job Description.
For more information or an informal chat about this role, please contact Lee Beard, Homesearch Manager on 07789745859.
Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:
- 26 days holiday (rising to 31 after 5 years\' service) and statutory bank holidays;
- an extra day off on your birthday;
- generous employer pension contribution;
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;
- access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
- one day to take part in our Volunteering Scheme; and
- \"cycle to work\" scheme and discounted shopping platform.
We are an equal opportunities employer and welcome applications from all.
How to apply
- Read the job description, person specification and guidance notes below.
- Complete the supporting information form below with details of how you meet the person specification.
- We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address).
- Email your supporting information form, and CV if you have one, before the closing date. Applications close at midnight on the date specified at the top of this page.
What happens next?
- You\'ll receive an automatic reply to let you know we\'ve received your application.
- We\'ll then score all the applications against the person specification and contact you to let you know if we\'re inviting you to interview.
If you have any questions, please contact our Recruitment Team on the email address above.
JBRP1_UKTJ
Senior Allocations and Lettings Officer in Leeds employer: WDH
At Vico Homes, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Senior Allocations and Lettings Officer, you will benefit from flexible working options, generous holiday allowances, and a commitment to personal growth through various development opportunities. Our accreditation by Investors in People reflects our dedication to recognising and nurturing the talents of our team, making Vico Homes a rewarding place to build your career in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Allocations and Lettings Officer in Leeds
✨Tip Number 1
Familiarise yourself with the specific policies and legislation related to tenancy and debt management. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in lettings and allocations. Building relationships with internal and external stakeholders can give you insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare examples of how you've successfully managed complex applications or led teams in previous roles. Being able to articulate your experience in these areas will be crucial during the interview process.
✨Tip Number 4
Showcase your customer-focused approach by thinking of ways to enhance customer satisfaction in your previous roles. Be ready to discuss specific strategies you've implemented that align with the goals of Vico Homes.
We think you need these skills to ace Senior Allocations and Lettings Officer in Leeds
Some tips for your application 🫡
Understand the Role:Thoroughly read the job description and person specification for the Senior Allocations and Lettings Officer position. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience:In your supporting information form, clearly demonstrate how your previous experience aligns with the responsibilities of managing complex applications, maintaining partnerships, and implementing policy changes. Use specific examples to showcase your skills.
Focus on Customer Service:Emphasise your customer-focused approach in your application. Provide examples of how you've successfully enhanced customer satisfaction in past roles, as this is a key aspect of the position.
Follow Application Instructions:Make sure to complete the supporting information form as instructed, detailing how you meet the person specification. If you choose to include a CV, remember to remove any personal identifying information before submission.
How to prepare for a job interview at WDH
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Allocations and Lettings Officer. Familiarise yourself with managing complex applications, maintaining relationships with partners, and implementing policy changes. This will help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your effective leadership skills. Think about times when you've successfully led a team or project, especially in a customer-focused environment. This will highlight your ability to manage and develop the service.
✨Know the Legislation
Brush up on the relevant legislation and policies related to tenancy and debt management. Being able to discuss how you apply these in practice will show your understanding and capability in handling the complexities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to handle complaints or establish partnerships with external agencies. Think through potential situations and how you would approach them, focusing on your customer-centric approach.
