IT Customer Service Representative (L2/L3 Support)
We're looking for an experienced IT Customer Service Representative with strong Level 2 and Level 3 IT and AV troubleshooting skills to support critical IT services and production systems.
Location: London, full-time onsite.
Contract: Until 21st June 2027.
Hours: Full-time
Key Responsibilities
- Provide L2/L3 support across IT and AV environments.
- Manage and resolve incidents, issues, and service outages.
- Investigate technical problems and restore services efficiently.
- Deliver excellent customer support and clear stakeholder communication.
- Collaborate with multiple teams to ensure effective service delivery.
- Identify recurring issues and contribute to continuous improvement initiatives.
- Share knowledge and support team success through active collaboration.
Essential Skills
- Proven experience in L2/L3 IT Support .
- Strong IT and AV troubleshooting expertise.
- Experience with incident and problem management.
- Excellent customer service and communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in Microsoft Office.
If you're a proactive IT professional who enjoys solving complex technical issues and delivering outstanding support, we'd love to hear from you.
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IT Customer Service Representative in London employer: WDC UK
As a Senior Site Manager in Faringdon, you will join a dynamic team dedicated to delivering high-quality construction projects that positively impact the community. Our company fosters a collaborative work culture that prioritises safety and efficiency, offering competitive pay and opportunities for professional growth within the construction industry. With a focus on employee development and a commitment to excellence, we provide a rewarding environment where your skills and contributions are valued.
