At a Glance
- Tasks: Be the friendly face at our reception, welcoming customers and managing admissions.
- Company: Join West Dunbartonshire Council, a top flexible employer committed to work-life balance.
- Benefits: Enjoy 25+ days of annual leave, a generous pension scheme, and wellbeing support.
- Other info: Part-time role with flexible hours, perfect for students or those seeking work-life balance.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: No specific qualifications needed, just a positive attitude and great communication skills.
The predicted salary is between 19153 - 20400 £ per year.
Salary: £23,942.69 - £25,420.86 per year
Contract Type: Permanent
Position Type: Part Time
Hours: 22.5 hours per week
Job Description
PAY AWARD PENDING.
This is a part-time post, the salary will be pro-rata to the hours worked.
The post holder will be responsible for the day-to-day operation of front desk reception services within Clydebank Leisure Centre. They are the first point of contact for customers visiting the leisure centre and are responsible for the control of admission to the facility. They will require to undertake a range of duties with a flexible day to day variable need.
The promotion of events and services for Leisure Services is an integral part of their role and they assist the customer service and support team in the effective management of the membership database.
The Receptionist will contribute to the provision of an effective and efficient quality service, ensuring customer focused service delivery and the achievement of objectives, financial targets and performance standards within the establishment.
KEY ACTIVITIES
• Provide an effective first point of contact for customers entering or telephoning the centre.
• Assist in the provision of a high quality, customer focused service which meets the key objectives, financial targets and performance standards of Leisure Services.
• Maintain effective dialogue and communication with customers and respond to enquiries as appropriate
• Control of admission to the facility including issuing of entry tickets and ensuring customer compliance with swimming admission policies
• Contribute to assisting with customer contact processes including complaint handling and resolution ensuring a responsive service. Promote and re-enforce a strong customer focused, responsive, flexible \'can do\' culture throughout Leisure Services.
• Cash handling and reconciliation
• Assist the Customer service and support team in the effective administration of membership databases
The Individual
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/
Receptionist (Part-Time) in Clydebank employer: WD Leisure
West Dunbartonshire Council is an exceptional employer, recognised for its commitment to flexible working and a strong work-life balance. As a part-time Receptionist at Clydebank Leisure Centre, you will enjoy generous benefits including a minimum of 25 days annual leave, access to the Local Government pension scheme, and comprehensive employee wellbeing support. Join a team that values customer service excellence and fosters a positive, inclusive work culture, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part-Time) in Clydebank
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like WD Leisure and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at WD Leisure and let us see your personality shine through!
We think you need these skills to ace Receptionist (Part-Time) in Clydebank
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and WD Leisure.
Get Familiar with Our Brand:Before applying, take some time to learn about WD Leisure and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at WD Leisure
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress WD Leisure.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which WD Leisure will surely appreciate.
