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For Companies At a Glance
- Tasks: Be the friendly face at our reception, welcoming customers and managing admissions.
- Company: Join West Dunbartonshire Council, a top flexible employer committed to work-life balance.
- Benefits: Enjoy 25+ days of annual leave, a generous pension scheme, and wellbeing support.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: No specific qualifications needed, just a positive attitude and great communication skills.
- Other info: Part-time role with flexible hours, perfect for students or those seeking work-life balance.
The predicted salary is between 19153 - 20400 £ per year.
Salary: £23,942.69 – £25,420.86 per year
Contract Type: Permanent
Position Type: Part Time
Hours: 22.5 hours per week
Job Description
PAY AWARD PENDING.
This is a part-time post, the salary will be pro-rata to the hours worked.
The post holder will be responsible for the day-to-day operation of front desk reception services within Clydebank Leisure Centre. They are the first point of contact for customers visiting the leisure centre and are responsible for the control of admission to the facility. They will require to undertake a range of duties with a flexible day to day variable need.
The promotion of events and services for Leisure Services is an integral part of their role and they assist the customer service and support team in the effective management of the membership database.
The Receptionist will contribute to the provision of an effective and efficient quality service, ensuring customer focused service delivery and the achievement of objectives, financial targets and performance standards within the establishment.
KEY ACTIVITIES
• Provide an effective first point of contact for customers entering or telephoning the centre.
• Assist in the provision of a high quality, customer focused service which meets the key objectives, financial targets and performance standards of Leisure Services.
• Maintain effective dialogue and communication with customers and respond to enquiries as appropriate
• Control of admission to the facility including issuing of entry tickets and ensuring customer compliance with swimming admission policies
• Contribute to assisting with customer contact processes including complaint handling and resolution ensuring a responsive service. Promote and re-enforce a strong customer focused, responsive, flexible \’can do\’ culture throughout Leisure Services.
• Cash handling and reconciliation
• Assist the Customer service and support team in the effective administration of membership databases
The Individual
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/
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Receptionist (Part-Time) employer: WD Leisure
Contact Detail:
WD Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Part-Time)
✨Tip Number 1
Familiarise yourself with the Clydebank Leisure Centre and its services. Understanding the facilities, events, and customer demographics will help you engage effectively with visitors and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact for customers, showcasing your ability to handle inquiries and complaints with a positive attitude can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the leisure centre. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. The role requires handling a variety of tasks, so highlighting your ability to manage changing priorities will show that you're a great fit for the dynamic environment.
We think you need these skills to ace Receptionist (Part-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Receptionist position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and ability to handle front desk operations. Mention specific examples of how you've contributed to a positive customer experience in previous roles.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, cash handling, and complaint resolution. Make sure to include any experience with membership databases or similar administrative tasks.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at WD Leisure
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a receptionist at Clydebank Leisure Centre. Familiarise yourself with customer service principles, cash handling procedures, and how to manage membership databases, as these are crucial for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved complaints or handled difficult customers, as this will demonstrate your ability to maintain a positive environment.
✨Demonstrate Flexibility and Adaptability
Since the role requires a flexible approach to daily tasks, be ready to discuss how you've adapted to changing situations in previous jobs. This could include managing unexpected challenges or adjusting your work style to meet team needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the leisure centre's operations, upcoming events, or customer engagement strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
