D365 Implementation Specialist (Order to Cash) in Milton Keynes

You've been on ERP implementations where the OTC workstream looked deceptively simple on paper — and then pricing logic, trade agreements, and EDI transaction volume turned it into something else entirely. You know the difference between a sales order that flows cleanly and one that's going to create downstream problems in AR and GL before anyone notices. And you know that getting multi-country OTC right in D365 means understanding that Europe isn't one market — it's many, each with its own tax scheme, e-invoicing requirement, and commercial structure.

WD‑40 Company is mid‑way through a global Microsoft Dynamics 365 F&O rollout — UK, Europe, LatAm, APAC. Europe is the next major implementation on the horizon and the most complex: one warehouse supporting multiple countries, meaningfully different VAT schemes, e‑invoicing mandates across markets, and OTC processes that have to flex across direct, broker, distributor, and concentrate supply models. WD‑40's global ERP implementation team is growing. This role brings dedicated OTC technical expertise to the UK, working alongside a Finance Implementation Specialist and partnering with the OTC Business Process Lead as the programme scales into its most complex implementation yet — Europe.

As OTC Implementation Specialist, you own the technical workstream for order‑to‑cash. You'll work alongside the OTC Business Process Lead as a genuine peer — they own the process design, you own the D365 configuration that delivers it. Same manager, complementary lanes, shared accountability for the solution. You'll be involved in active rollouts immediately, while building toward the major European implementation beginning in 2027. You'll also provide configuration support and escalation coverage for markets already live — so the work is genuinely global from day one.

Responsibilities

• Own the D365 F&O OTC technical workstream — configuration, design, and technical validation — for UK and European implementations.
• Partner with the OTC Business Process Lead as a true peer.
• Lead fit‑gap analysis and technical design sessions — identifying where D365 standard functionality meets the business requirement and where it doesn't.
• Configure OTC modules in D365 F&O: sales order management, pricing engines, trade agreement journals, price groups, rebate management, customer and vendor portals, AR, and related integrations.
• Get deep into WD‑40's pricing and trade agreement complexity — this is the most commercially sensitive area of the OTC workstream and requires genuine D365 pricing configuration experience.
• Own technical validation and defect resolution within the OTC workstream through SIT and UAT phases.
• Navigate OTC localisation across European markets: VAT treatment, e‑invoicing requirements, cross‑border pricing, and country‑specific trade structures.
• Work effectively in an EDI‑heavy transaction environment — 80% of WD‑40's order volume flows through EDI.
• Collaborate with the enterprise architect on end‑to‑end design and integration standards.
• Support hyper‑care post go‑live through the stabilisation period, then move to the next market.
• Contribute to agile planning cycles.
• Keep your workstream documented, visible, and on track.

Qualifications

• Deep, hands‑on D365 F&O OTC implementation experience — configuration ownership, not project participation.
• 5 years is the floor; 7+ is what we're targeting.
• Proven D365 pricing configuration depth: trade agreement journals, price groups, multi‑tier discount structures, rebate management, and deduction handling.
• Multi‑country or European OTC implementation experience.
• Awareness of how 3PL, 3PM, and broker/distributor supply models affect OTC process design and D365 configuration.
• EDI fluency in a B2B OTC context.
• Comfortable holding the technical lane in a peer partnership with a Business Process Lead.
• Awareness of OTC‑Finance boundaries in D365.
• Strong documentation and communication habits.
• Experience with Microsoft implementation methodology and agile delivery practices.
• CPG or distribution industry background is a genuine advantage.

At WD‑40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.