Business Process Lead (Order to Cash) in Milton Keynes

There are a lot of OTC roles out there. Most of them want someone to sit inside a working system and keep it humming. This one is different. We’re building the system. We need someone who understands how an order becomes cash – across multiple countries, currencies, tax regimes and commercial structures – and who can help us design processes that will hold up globally. If you’ve been waiting for a role where your OTC expertise actually matters at the design table, this might be it.

WD-40 Company is rolling out a new ERP platform globally, and the Order-to-Cash stream is one of its most commercially critical workstreams. From the moment a customer places an order to the moment cash hits the bank – sales order processing, trade agreements, pricing, rebates, fulfillment, returns, EDI – you will own the process design for all of it. This is a newly created dedicated role. You will be embedded in a global implementation team working alongside an Implementation Specialist as a true partner. You bring OTC process expertise and commercial understanding; they bring system architecture. You are not a note‑taker or a ticket‑handler; you are a co‑creator. You will immediately be involved in active rollouts while building toward a major multi‑year implementation beginning in 2027. You will also provide process enhancements and escalation support for countries already live, so the work is genuinely global from day one. The successful candidate will also benefit from a structured handover with the WD‑40 colleague who has been managing this function, ensuring strong continuity and a running start rather than a blank page.

This role offers the flexibility of a hybrid schedule between your home and our office in Milton Keynes, UK (minimum two days in office per week). UK work authorization is required. Visa sponsorship is not available.

What You’ll Be Doing

• Leading and co‑leading requirements workshops and fit‑gap sessions with commercial, operations, and finance stakeholders across multiple countries.
• Mapping current‑state OTC processes and designing future‑state processes that can scale globally.
• Partnering with the Implementation Specialist to maximise out‑of‑the‑box ERP functionality and push back on unnecessary customisation.
• Getting deep into trade agreements, pricing logic, and rebate structures – WD‑40’s pricing is its most complex OTC area, and getting it right matters enormously.
• Owning functional specs, SOPs, and process documentation to build the institutional knowledge base.
• Building and executing test scripts; reviewing results and driving fixes before go‑live.
• Creating training materials and leading sessions for the people who will live in these processes every day.
• Supporting hyper‑care through go‑live and beyond – you see it through.
• Providing process enhancement design and escalation support for countries already live on the platform.

What Does “Good” Look Like?

Excellent OTC professionals know why an order gets stuck, why a rebate gets disputed, why a deduction doesn’t match the trade agreement, and why a third‑party logistics shipment creates a fulfillment exception that cascades back into the invoice. They have been in the room when a trade agreement did not match the invoice and had to figure out why. They understand that the same product can move through the supply chain in completely different ways depending on the market, and OTC processes must flex accordingly. Operational fluency – preventing problems in the first place – is key. We are not looking for anyone to configure fields; we seek someone who can design processes that prevent the problems from occurring.

What You’ll Need

Non‑negotiables

• 5+ years of hands‑on OTC experience – sales order management, trade agreements, pricing, fulfillment, or similar. You’ve done the work, not just analysed it.
• Experience contributing to an ERP implementation – requirements gathering, fit‑gap, process design, testing, training – as a business analyst, process owner, or SME.
• Real exposure to commercial pricing complexity: trade agreements, discounts, rebates, and deductions that vary by customer, region, or product, and an understanding of what happens when they don’t align.
• Understanding of how third‑party logistics and third‑party manufacturing partnerships affect order fulfillment and invoicing – WD‑40’s supply chain runs through external partners and OTC processes must reflect that.
• Awareness that go‑to‑market models vary by region – direct, broker/distributor, finished goods vs. concentrate – each creating different OTC process requirements.
• Ability to hold your own in a room with sales, commercial, operations, warehouse, and finance stakeholders who each have strong views about how the process should work.
• UK work authorisation (visa sponsorship is not available).

Genuinely Valued, Not Just Filler

• CPG or distribution industry background – you’ll immediately understand the volume, cadence, and commercial dynamics of WD‑40’s sales environment.
• EDI familiarity in a B2B context – understanding it as integral to order flow, not a technical system to manage.
• Experience with rebate management programmes, trade promotion tools, or deduction management.
• Tax or compliance exposure in Brazil, European VAT environments, or Japan – all three are active markets.
• ERP experience in any major platform – D365, SAP, Oracle, or equivalent – the tool matters far less than your process expertise.

Total Rewards

Our competitive and comprehensive benefits package provides protection, security, and peace of mind. We offer life‑enhancing health, wellness, and financial programmes, including profit‑incentive rewards, healthcare, and generous pension contributions. We also allow you to recharge and take time off – short‑day Fridays, paid holidays, and an additional paid week off between Christmas and New Year to spend with family and friends.

About The Team

You’ll join WD‑40’s global ERP implementation team, a group that cares about getting it right and measures success long after go‑live. The hiring manager leads with high standards and gives the team genuine ownership. The Milton Keynes office is collaborative, and you’ll be expected to be there, especially during onboarding. Once you find your rhythm, the hybrid arrangement gives you the flexibility to work effectively from home. This role involves international travel.

Equal Opportunity

At WD‑40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics such as backgrounds, experiences, qualities, talents, traits, beliefs, or preferences.