At a Glance
- Tasks: Lead D365 OTC technical workstream and configure modules for UK and European implementations.
- Company: Join WD-40 Company, a global leader in innovative solutions.
- Benefits: Enjoy competitive pay, health perks, short-day Fridays, and extra time off during holidays.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact on complex global projects while working with cutting-edge technology.
- Qualifications: 5+ years of hands-on D365 F&O OTC implementation experience required.
The predicted salary is between 60000 - 80000 £ per year.
You've been on ERP implementations where the OTC workstream looked deceptively simple on paper — and then pricing logic, trade agreements, and EDI transaction volume turned it into something else entirely. You know the difference between a sales order that flows cleanly and one that's going to create downstream problems in AR and GL before anyone notices. And you know that getting multi-country OTC right in D365 means understanding that Europe isn't one market — it's many, each with its own tax scheme, e-invoicing requirement, and commercial structure.
WD-40 Company is mid-way through a global Microsoft Dynamics 365 F&O rollout — UK, Europe, LatAm, APAC. Europe is the next major implementation on the horizon and the most complex: one warehouse supporting multiple countries, meaningfully different VAT schemes, e-invoicing mandates across markets, and OTC processes that have to flex across direct, broker, distributor, and concentrate supply models. This role brings dedicated OTC technical expertise to the UK, working alongside a Finance Implementation Specialist and partnering with the OTC Business Process Lead as the programme scales into its most complex implementation yet — Europe.
As OTC Implementation Specialist, you own the technical workstream for order-to-cash. You'll work alongside the OTC Business Process Lead as a genuine peer — they own the process design, you own the D365 configuration that delivers it. Same manager, complementary lanes, shared accountability for the solution. You will be involved in active rollouts immediately, while building toward the major European implementation beginning in 2027. You'll also provide configuration support and escalation coverage for markets already live — so the work is genuinely global from day one.
What You’ll Be Doing
- Own the D365 F&O OTC technical workstream — configuration, design, and technical validation — for UK and European implementations.
- Partner with the OTC Business Process Lead as a true peer.
- Lead fit-gap analysis and technical design sessions — identifying where D365 standard functionality meets the business requirement and where it doesn't, and making the right call on configuration vs. customisation vs. scope challenge.
- Configure OTC modules in D365 F&O: sales order management, pricing engines, trade agreement journals, price groups, rebate management, customer and vendor portals, AR, and related integrations.
- Get deep into WD-40's pricing and trade agreement complexity — this is the most commercially sensitive area of the OTC workstream and requires genuine D365 pricing configuration experience.
- Own technical validation and defect resolution within the OTC workstream through SIT and UAT phases.
- Navigate OTC localisation across European markets: VAT treatment, e-invoicing requirements, cross-border pricing, and country-specific trade structures.
- Work effectively in an EDI-heavy transaction environment — 80% of WD-40's order volume flows through EDI.
- Collaborate with the enterprise architect on end-to-end design and integration standards.
- Support hypercare post go-live through the stabilisation period, then move to the next market.
- Contribute to agile planning cycles.
- Keep your workstream documented, visible, and on track.
What You’ll Bring To The Role
- Deep, hands‑on D365 F&O OTC implementation experience — configuration ownership, not project participation.
- Proven D365 pricing configuration depth: trade agreement journals, price groups, multi‑tier discount structures, rebate management, and deduction handling.
- Multi‑country or European OTC implementation experience.
- Awareness of how 3PL, 3PM, and broker/distributor supply models affect OTC process design and D365 configuration.
- EDI fluency in a B2B OTC context.
- Comfortable holding the technical lane in a peer partnership with a Business Process Lead.
- Awareness of OTC‑Finance boundaries in D365.
- Strong documentation and communication habits.
- Experience with Microsoft implementation methodology and agile delivery practices.
- CPG or distribution industry background is a genuine advantage.
Total Rewards
Our competitive and comprehensive benefits package provides you with protection, security, and peace of mind. We offer life‑enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, and generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short‑day Fridays, paid holidays, and an additional paid week off between Christmas and New Year to spend with family and friends!
At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
D365 Implementation Specialist (Order to Cash) employer: WD-40 Company (UK)
WD-40 Company is an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters collaboration and innovation. With a strong focus on employee well-being, we provide a comprehensive benefits package, including generous time off and health programs, while promoting a culture of inclusion and respect. As part of our global ERP implementation team, you'll have the opportunity to grow your expertise in D365 and contribute to complex projects across Europe, making a meaningful impact from day one.
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We think this is how you could land D365 Implementation Specialist (Order to Cash)
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WD-40 Company (UK).
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
