At a Glance
- Tasks: Support and enhance digital systems, resolve user queries, and improve data quality.
- Company: National partnership organisation empowering the third sector in Wales.
- Benefits: Competitive salary, 25 days holiday, pension contribution, and enhanced sick pay.
- Other info: Flexible working hours with excellent career development opportunities.
- Why this job: Make a real difference by supporting charities and community organisations across Wales.
- Qualifications: Experience in IT support, strong organisational skills, and ability to handle sensitive information.
The predicted salary is between 27914 - 29043 £ per year.
Ni yw'r sefydliad partneriaeth cenedlaethol ar gyfer y trydydd sector yng Nghymru, gyda'r nod o alluogi sefydliadau gwirfoddol i wneud gwahaniaeth mwy gyda'n gilydd. Gan gefnogi elusennau, mentrau cymdeithasol a sefydliadau cymunedol ledled Cymru, rydym yn helpu'r sector i gysylltu, tyfu a dylanwadu ar newid trwy gydweithio, hyfforddiant, cyllid a chymorth ymarferol, gan gryfhau'r effaith y mae sefydliadau'n ei chael yn eu cymunedau.
Rydym nawr yn chwilio am Swyddog Cymorth Systemau i ymuno â ni ar sail amser llawn, barhaol, gan weithio 35 awr yr wythnos yn hyblyg. Disgwylir i'r rôl hon ddechrau ym mis Medi 2026.
Cyflog o £27,914, yn codi i £29,043 y flwyddyn, ar ôl cwblhau cyfnod prawf yn llwyddiannus. 25 diwrnod o wyliau â thâl, ynghyd ag 8 gŵyl banc a 5 diwrnod dewisol ychwanegol. Cyfraniad pensiwn cyflogwr o 9%. Rhaglen Cymorth i Weithwyr. Tâl salwch gwell.
Fel Swyddog Cymorth Systemau, byddwch yn helpu i gefnogi a gwella'r systemau digidol, data a gwasanaethau technoleg sy'n sail i'n gwaith ledled Cymru. Yn benodol, byddwch yn ymateb i ymholiadau ac yn datrys problemau systemau i sicrhau y gall defnyddwyr gael y gorau o'n technoleg. Byddwch hefyd yn darparu cefnogaeth i ddefnyddwyr wrth lywio ein systemau rheoli cyllid. Gan gyfrannu at ddatblygu a gwella ein systemau a'n prosesau, byddwch hefyd yn helpu i gynnal ansawdd data, gwella profiad y defnyddiwr a chefnogi cyflawni prosiectau a gwelliannau gwasanaeth.
- Cyflawni tasgau gweinyddu defnyddwyr, gan gynnwys ailosod cyfrineiriau a rheoli mynediad.
- Ymgymryd â gweithgareddau glanhau, dilysu a dad-ddyblygu data.
- Darparu cefnogaeth TG a systemau cyffredinol i staff.
- Cysylltu â chyflenwyr allanol i ddatrys problemau technegol.
- Nodi cyfleoedd i wella systemau, prosesau a phrofiad y defnyddiwr.
Qualifications
- Profiad o weithio mewn rôl TG gymorth, cydlynu neu sy'n canolbwyntio ar y cwsmer, fel desg wasanaeth rheng flaen.
- Profiad o weithio gyda data, gan gynnwys mewnbynnu data, gwirio cywirdeb a chynnal ansawdd data.
- Sgiliau trefnu cryf gyda'r gallu i reoli tasgau a blaenoriaethau lluosog.
- Y gallu i weithio'n annibynnol ac fel rhan o dîm.
- Y gallu i drin gwybodaeth sensitif yn briodol a gweithio yn unol â gofynion diogelu data.
Y dyddiad cau ar gyfer y rôl hon yw 22 Mehefin 2026. Mae Webrecruit a WCVA yn gyflogwyr cyfle cyfartal, yn gwerthfawrogi amrywiaeth ac wedi ymrwymo'n gryf i ddarparu cyfleoedd cyflogaeth cyfartal i bob gweithiwr a phob ymgeisydd am gyflogaeth.
Systems Support Officer | Swyddog Cymorth Systemau in Cardiff employer: WCVA | CGGC
As a leading national partnership organisation for the third sector in Wales, we are dedicated to empowering voluntary organisations to make a greater impact together. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With a competitive salary, generous leave entitlements, and a strong commitment to employee wellbeing, joining us as a Systems Support Officer means being part of a meaningful mission that truly makes a difference in communities across Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Officer | Swyddog Cymorth Systemau in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WCVA | CGGC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WCVA | CGGC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WCVA | CGGC!
✨Direct Apply to WCVA | CGGC
Let's not forget to apply directly through the WCVA | CGGC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Officer | Swyddog Cymorth Systemau in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WCVA | CGGC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WCVA | CGGC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WCVA | CGGC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
