Technical Services Team Leader in Letchworth

Responsibilities:

• Represent the department and ensure continuity of technical leadership.
• Maintain operational competency across all technician roles, leading by example to support operational delivery and ensure team resilience, credibility and continuity.
• Promote and maintain a strong health and safety culture within the Technical Services Team, including compliance for risk assessments, safe systems of work, RAMS and relevant legislation.
• Champion show quality and guest experience by proactively identifying, reporting and resolving technical issues that may impact presentation standards.

Qualifications & Experience:

• Proven track record (four years+) in a similar technical maintenance role within the entertainment, theatre, attractions, or live experience industry.
• Detailed understanding with demonstrable technical and maintenance expertise of show technical systems including show control and networked lighting systems.
• Familiarity with electrical systems and wiring.
• Previous experience working within an operational and customer‑facing environment where there are significant numbers of the general public on site.
• Previous experience of successfully supporting the management and development of team members would be advantageous.
• Fully conversant with, and able to demonstrate an up‑to‑date working knowledge of relevant statutory and legislative regulations.
• Proven practical knowledge of Health & Safety regulations and safe working practices, including production of risk assessments, method statements and standard operating procedure policies.
• Strong IT skills with a sound working knowledge of Microsoft Office.
• Ability to collaborate effectively with others to support the wider aims of the business, whilst remaining flexible and adaptable within a dynamic and demanding operational environment.
• Proven organisational and planning skills.
• Understanding of work order / facilities management systems and workflows.
• Proficient and conversant with workshop machinery, processes and health and safety.
• Training in temporary electrical systems (BS7909).
• IOSH qualified.
• Working knowledge of ADIPS and HSG175 standards.
• Engineering competency across electrical, mechanical and pneumatic systems.
• IPAF 3a/3b and forklift certification.

Working Pattern:

This is a full‑time position, averaging 40 hours per week, operating on a mix of early, mid and late shifts including weekends, plus overnight shifts for maintenance works.

Onsite Working:

This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.